YAROOMS is an innovative leader in workspace management solutions, catering to diverse organizations across the globe. With a focus on optimizing workspace utilization and enhancing user experiences, YAROOMS provides comprehensive tools for efficient workspace management across various industries.

Challenge:

YAROOMS faced the challenge of efficiently managing incidents for their global operations. Serving customers around the world, it was crucial for YAROOMS to ensure smooth operations, minimized downtime, and enhance experiences for their users. Before implementing Squadcast's Incident Management Platform, YAROOMS grappled with an ad hoc approach that often led to firefighting scenarios and consequent alert fatigue. With a limited pool of experienced personnel, the reactive nature of their incident handling impacted operational resilience and resource dependencies.

Solution:

Recognizing the need to streamline operations and address issues proactively, YAROOMS introduced Squadcast into their operations. This move aimed to adopt best practices in Site Reliability Engineering (SRE), lessen the workload on their engineering and support teams, and foster a more organized and collaborative approach. Squadcast provided the capabilities to streamline On-Call Management. The seamless native integrations with their various systems also aided YAROOMS in changing to a different cloud platform, ensuring continued resilience in their operations.

The company was also able to leverage Squadcast's out-of-box integrations with various cloud platforms to facilitate a smooth planned transition from AWS to Azure. Integrating tools like New Relic was made easy as well, providing adaptability and flexibility.