Squadcast Live Call Routing: Connect Users to On-Call Support Instantly

Enhance Support Experience for Users

Squadcast’s Live Call Routing offers a direct communication path, enabling users to easily report issues, including ones not caught by monitoring tools. This allows for immediate discussions with on-call engineers, prioritizing user-reported incidents & enhancing support responsiveness.

Global Accessibility and Flexibility

Leverage global reach through local and toll-free numbers in major geographies coupled with customizable number selection to meet organizational needs, expanding global support and ensuring end users can report incidents effectively no matter their location.

Streamlined Incident Reporting Process

Optimize operational efficiency by automating incident creation whenever you receive a call. This ensures that whether a call is directly connected to an engineer or captured as a voicemail, a corresponding incident is promptly logged and ready for action in Squadcast.

How Live Call Routing With Squadcast Works

1 Effortless Activation:

Available as an add-on for our Enterprise Plan $899/yearly, enabling Live Call Routing is simple. Contact our team below to get started.

2 Choose Your Number:

Based on your preference for local or toll-free numbers, we provide a selection that maximizes flexibility for your organization.

3 Immediate Connection:

Upon dialing, stakeholders are directly connected to the on-call engineer or prompted to leave a voicemail, ensuring no incident goes unreported.

Trusted By Global Businesses

"Modern on call tool to squads"

Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.

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Kadu B

Infrastructure Coordinator

"Good growing tool in an important sector"

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

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Adam W

Senior Product Operations Manager

"Increase your support operations efficiency"

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Chris A

Service Delivery Manager

"Squadcast helps us improve customer experience"

The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price

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Santiago Agustín F.

Chief Information Security Officer

"Squadcast rocks! A solution that is very flexible and tunable for our team"

Multiple inputs allow us to customize alerting for each of our alerting systems. We are able to set clear priorities for our most important events and alerts.

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Bruce H

Founder and President

"Squadcast is a good tool for critical alerting"

Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.

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Scott Q.

VP & CTO

"Incredible value, very reactive team and well maintained platform"

It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!

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Dave L

CTO

"Simple tool for SRE planing and bundling alerts."

Squadcast is simple and powerful. It was easy to set it up, and you have multiple alert sources. Also, planing the SRE on call is easy and intuitive. Additionally, the free plan has many options to test.

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