Difficulty Scheduling On-Call rotations for distributed teams: Manually maintaining schedules on a spreadsheet was cumbersome for Klever's globally distributed team (Brazil, Israel, Spain, USA, Ukraine, South Africa etc), especially when considering non-business hours.

Seamless and automated On-Call Scheduling: Squadcast enabled Klever to easily define On-Call Rotations for their worldwide team. The platform's automation features simplified making changes, performing overrides, and streamlining incident alert ownership during both business and non-business hours.

Lack of visibility into incident impact: Before adopting Squadcast, Klever lacked a system in place to track the impact of incidents and their associated response metrics.

Improved visibility into incident metrics: Squadcast’s Incident Dashboard and Analytics features enabled Klever to track crucial metrics like MTTA, MTTR, and incident severity, as well as analyze the impact of incidents on downstream and upstream services.

Inability to communicate the status of services: Prior to Squadcast, Klever's engineers relied on their support team to inform customers about the status of their services (downtime or degradation).

Improved service health visibility with Status Pages: Squadcast’s Status Page feature empowered Klever's engineers to directly communicate service statuses to customers by updating the Status Page, reducing dependency on the support team.