Incident Management Tools

Name: Squadcast - Modern Incident Management Tool
Brand: Squadcast
Rating: 4.5 (138 reviews)

Unify your IT operations with Squadcast's intelligent Incident Management Platform. Consolidate On-Call and Incident Response workflows into a single, powerful solution that leverages AI-driven automation and ML insights. With over 200+ native integrations, gain a comprehensive view of your infrastructure while reducing noise, minimizing downtime, and accelerating tech delivery.

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A Comprehensive Incident Management Solution

Unified Interface, Zero Context Switching

Revamp your incident management with a single platform that brings on-call and incident response workflows together. Eliminate context switching, reduce operational noise, and dramatically speed up problem resolution.

Intelligent Automation & Data-Driven Continuous Improvement

Leverage AI/ ML with our incident management tool to transform incident data into actionable insights. Spot patterns, reduce alert noise and make informed strategic decisions with intelligent automation enhancing operational efficiency.

Enterprise-Grade Performance

Experience advanced incident management with our API-centric approach. Enjoy seamless migration, comprehensive integrations, and scalability tailored to evolving enterprise requirements.

A Complete & Modern Incident Management Tool suit

defining triggers to set up the workflow

Reliability Insights and Service Visibility

Continuous Learning with historical incident data

On-Call Scheduling and RotationsCreate custom On-Call rotations, export them to your preferred calendar and leverage AI-driven insights to optimize on-call management.
Escalation Policies and Schedule OverridesOptimize incident response with escalation policies that connect services to on-call schedules to distribute incidents equally, and ensure precise, timely notifications.
Live Call RoutingEstablish a direct communication channel for incident reporting with our Live Call Routing feature to route calls and voicemails directly to on-call engineers.
Comprehensive Incident and Reliability DashboardsMonitor open incidents, and analyze critical indicators like MTTA and MTTR and detect service deviations with SLO tracker to manage error budget.

On-Call Scheduling and RotationsCreate custom On-Call rotations, export them to your preferred calendar and leverage AI-driven insights to optimize on-call management.

Escalation Policies and Schedule OverridesOptimize incident response with escalation policies that connect services to on-call schedules to distribute incidents equally, and ensure precise, timely notifications.

Live Call RoutingEstablish a direct communication channel for incident reporting with our Live Call Routing feature to route calls and voicemails directly to on-call engineers.

Comprehensive Incident and Reliability DashboardsMonitor open incidents, and analyze critical indicators like MTTA and MTTR and detect service deviations with SLO tracker to manage error budget.

Workflow AutomationsConfigure intelligent, predefined workflows to automate incident responses triggered by specific conditions like incident creation, priority updates, and tag modifications
Intelligent Noise ReductionAutomatically pause transient alerts, intelligently tag, route incidents, & apply custom suppression rules to reduce alert fatigue & focus on critical issues
Past IncidentsUnlock continuous learning from Past Incidents, analyze incident trends, and gain deep insights into your team's incident management performance
Enhanced CollaborationsIntegrate incident management with collaboration platforms like Slack or MS Teams. Trigger and manage incidents directly from the chat interface.

Workflow AutomationsConfigure intelligent, predefined workflows to automate incident responses triggered by specific conditions like incident creation, priority updates, and tag modifications.

Intelligent Noise ReductionAutomatically pause transient alerts, intelligently tag, route incidents, & apply custom suppression rules to reduce alert fatigue & focus on critical issues.

Past IncidentsUnlock continuous learning from Past Incidents, analyze incident trends, and gain deep insights into your team's incident management performance

Enhanced CollaborationsIntegrate incident management with collaboration platforms like Slack or MS Teams. Trigger and manage incidents directly from the chat interface.

Introducing the new bidirectional

integration

Native Integrations with your Tech Stack

Out of the box connectivity with your preferred tools for monitoring, messaging, ticketing, logging, ITSM, and more.

View all 200+ Integrations

Extend Squadcast to other systems

API-first

Use our fully featured APIs to interact with other Systems.

Webhooks

Send incident information from Squadcast to any other platform.

Terraform

Create or manage Squadcast's resources at scale.

Squadcast is a critical tool for our support model. We primarily use Squadcast for on-call alerting but already see additional capabilities within our environment. We have multiple platforms that integrate into Squadcast and this consolidation allows our teams to focus on delivering effective, efficient, and responsive solutions to our clients. Squadcast has allowed our business to evolve and focus on operational excellence.

Kegan Adams

COO,

Enterprise Grade Security

Trust Squadcast to keep your data secure and meet your compliance requirements.

We Prioritize Security and Compliance at Our Core

Squadcast holds ISO 27001 certification and complies with GDPR and SOC 2 Type II standards. This ensures that all our users benefit from robust security measures, including secure access controls, customizable authentication, and continuous data encryption.

Enterprise Grade

We offer a fully scalable platform that includes Single Sign-On (SSO), world-class support, customizable Role-Based Access Control (RBAC), multi-team functionality, encryption, Terraform, webhooks, APIs, and adaptable data residency options. Squadcast maintains a Service Commitment level of at least 99.9% in any given calendar month.

What our customers are saying

Read Case Study

Elevating Reliability Engineering: How Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management

Migration Support

Learn More

Enjoy a seamless transition to Squadcast with expert
migration support for any tool

and more...

Elevating Reliability Engineering: How Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management

Read Case Study

Featured in G2's Top 10 Incident Management Tools Report

Squadcast is a leader in Incident Management on G2

Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2

Squadcast is a leader in Americas IT Alerting on G2

Squadcast is a leader in Europe IT Alerting on G2

Squadcast is a leader in Enterprise Incident Management on G2

Reliability Meets Innovation

Experience world-class support, minimize tool sprawl, and transform your incident management with a platform designed for modern IT and engineering teams.

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