How Lybrate managed to speed up Incident Response | Incident Management Case Study

About

Lybrate

Industry:

HealthTech

Location:

Faridabad, India

Lybrate is India’s largest online doctor consultation platform.

Using Lybrate's app, users gain access to over 90,000 doctors across India from multiple specialties via text chat, voice call or video chat anytime, anywhere.

For their rapidly growing user base, providing a seamless and reliable consultation experience is essential.

Challenges and Solutions

Challenges

Solutions

Hundreds of unwanted alerts leading to alert fatigue

Alert suppression to subdue unwanted alerts

No centralised system to analyse alerts

Centralized dashboard to manage system health and view all critical issues in the infrastructure and application layers

System sending notifications to the wrong people who cannot take action

Custom escalation policies designed for each particular service to ensure notifications reach the right responders

Lack of analytics and insight on incoming incidents and overall effectiveness of response process

Incident Reporting, Incident timelines and war rooms for 360 degree analysis and deeper insight into response workflows

Key Benefits

Eliminated Alert Fatigue

Auto-suppression of noisy alerts ensured that the team is focused on critical incidents that need attention.

Lower Resolution Times

Faster resolutions was possible with better escalations and seamless collaboration on the war room.

Operational Transparency

Everyone on the team gets a complete picture over the state of the system, who is working on what, and the overall incident response operations.

Better End-user Experience

The application downtime reduced significantly with the help of Squadcast leading to happier customers for Lybrate.

Key Benefits

Eliminated Alert Fatigue

Auto-suppression of noisy alerts ensured that the team is focused on critical incidents that need attention.

Lower Resolution Times

Faster resolutions was possible with better escalations and seamless collaboration on the war room.

Operational Transparency

Everyone on the team gets a complete picture over the state of the system, who is working on what, and the overall incident response operations.

Better End-user Experience

The application downtime reduced significantly with the help of Squadcast leading to happier customers for Lybrate.

How Lybrate enables speedy recovery with Squadcast

How Lybrate enables speedy recovery with Squadcast

Eliminated Alert Fatigue

Lower Resolution Times

Operational Transparency

Better End-user Experience

Eliminated Alert Fatigue

Lower Resolution Times

Operational Transparency

Better End-user Experience

Looking for Something Specific?