Learn how Squadcast helped Sport1 bring transparency and visibility around incident response for better CX

Integrations are easy to set up in Squadcast, multiple alert sources are supported, and the status-pages functionality allows us to provide transparency around our incident management process.

Paolo Garri

Director of Technology, Sport1 GmbH

About

Sport1

Industry:

Sports / Live Streaming

Location:

Germany

Sport1 is an all in one platform when it comes to sports: 24/7 live streams, live tickers and current reporting from all areas of sports. The 360-degree sports platform ensures advertising clients have a prominent brand presence in the premium sports environment. Behind the scenes is a complex microservices based architecture that is interlinked and requires constant monitoring to ensure that the user’s experience is always optimal.

Sport1 uses Squadcast to streamline their already comprehensive fault-finding processes and preemptively fix issues before they are noticed by their customers. Sport1 evaluated several incident management platforms and found Squadcast to be the most scalable and customizable for their needs.

Challenges and Solutions

Challenges

Solutions

Less visibility before major sporting events: Before using Squadcast Sport1 didn't have a formal system in place to ensure that extra traffic would not cause systems to collapse.

Better visibility of unexpected traffic: With Squadcast it was easy for Sport1 to set in place a more formal system to ensure that their systems can handle extra load.

Dependent on manual alerting for uptime checks: Prior to Squadcast Sport1 was relying on human editors/curators who would manually check the availability of livestreams and tickers.

Automated uptime checks: With Squadcast’s alert aggregation functionalities, problems in production are detected 10-15 minutes before human editors/curators notice them. Thus providing ample time for issues to be fixed before they are noticed by customers.

Challenges in identifying issues with interconnected services: Due to the large number of microservices being used it was difficult to pinpoint the service that needed to be rectified on priority basis.

Centralized dashboard to identify interconnected services: By identifying interdependent services with Squadcast’s centralized dashboard it is much easier for the Sport1’s on-call team to quickly identify the service that needs to be fixed on priority.

Lack of proper post-mortems/RCA: Prior to Squadcast, RCAs/post-mortems were conducted on an ad-hoc basis.

RCA/Post-mortem features: With Squadcast’s post-mortem features like auto-incident timeline creation and incident notes post-mortems are more structured and allows Sport1 in understanding the root cause and important follow up actions.

Key Benefits

Detailed Dashboard to track metrics

A feature rich dashboard allows for granular view of incidents and responses. Thanks to this, Sport1 is now able to keep better track of their SLAs.

Status Pages to keep customers in the loop

Squadcast’s free status pages features are helpful to Sport1 in keeping their customers in the loop regarding downtime

Escalation Policies

With Squadcast, Sport1 can create routing rules that automatically escalate issues to the appropriate people or team.

On-call scheduling and integrations are simple and flexible

Squadcast's customizable on-call scheduling, conditional routing, and adjustable escalation procedures makes on-call easier for Sport1.

Key Benefits

Detailed Dashboard to track metrics

A feature rich dashboard allows for granular view of incidents and responses. Thanks to this, Sport1 is now able to keep better track of their SLAs.

Status Pages to keep customers in the loop

Squadcast’s free status pages features are helpful to Sport1 in keeping their customers in the loop regarding downtime

Escalation Policies

With Squadcast, Sport1 can create routing rules that automatically escalate issues to the appropriate people or team.

On-call scheduling and integrations are simple and flexible

Squadcast's customizable on-call scheduling, conditional routing, and adjustable escalation procedures makes on-call easier for Sport1.

Learn how Squadcast helped Sport1 bring transparency and visibility around incident response for better CX

Learn how Squadcast helped Sport1 bring transparency and visibility around incident response for better CX

Detailed Dashboard to track metrics

Status Pages to keep customers in the loop

Escalation Policies

On-call scheduling and integrations are simple and flexible

Detailed Dashboard to track metrics

Status Pages to keep customers in the loop

Escalation Policies

On-call scheduling and integrations are simple and flexible

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