Learn how Simply Algo Fintech is preventing heavy monetary losses by leveraging Squadcast’s instant alert routing capabilities

Thanks to Squadcast, we can configure effective On-Call Schedules without any hassle. Its instant alerting capabilities play a crucial role in saving those important seconds that can otherwise result in heavy monetary losses. It is the only solution in the market that offers easy and effective Incident Management solutions at an affordable price.

Ramprasath R

DevOps Engineer, Simply Algo Fintech Private Limited

About

Simply Algo Fintech Private Limited

Industry:

Software Development & Analytics Services

Location:

Coimbatore, India

Simply Algo Fintech Private Limited offers data analytics solutions and tools that help in better decision making in the trading journey. Their product Quantman is an online platform that enables users to test investment strategies for trading and evaluate how well those strategies have performed over the past 5+ years.

It is an algorithmic trading platform used for Stock market trading which is sensitive to down time. They have to process over 300 thousand transactions a month and even a few minutes of downtime (sometimes seconds) has the potential to disrupt thousands of transactions leading to disgruntled traders and real time complaints. The potential ramifications are significant in terms of both cost (ranging from thousands to lakhs) and customer experience. Squadcast plays a vital role in keeping their services up and running as it offers instant alerting capabilities and helps in setting up effective On-Call rotations with ease resulting in quick incident resolution and better uptime.

Challenges and Solutions

Challenges

Solutions

Complicated On-Call Scheduling with other tools: They found PagerDuty’s On-call scheduling complicated and time consuming to set up. They had to rely heavily on documentation due to a lack of customer support.

Simple UI, easy On-Call Scheduling and responsive support: Squadcast’s highly configurable On-Call Schedules and Escalation Policies have made it easier to set up On-Call rotations and multiple levels of Escalations.

Delayed Incident Notifications: Prior to Squadcast, there were delays in alert notifications. This resulted in a barrage of real-time complaints and a poor customer experience, impacting their business negatively.

Instant Incident Notifications : Squadcast’s On-Call notification capabilities helps in alerting the responders instantly. This enables quick triage & remediation of incidents, resulting in faster incident resolution and reduced MTTR.

No dashboard to track Incident metrics: Before Squadcast, they lacked a formal means to track key Incident metrics like MTTA and MTTR.

Incident Dashboard to Track Metrics: Squadcast’s Incident Dashboard provides a quick snapshot of important metrics like MTTA/MTTR helping them analyze their team’s responsiveness and efficiency.

Key Benefits

Improved Response Time

They can now alert the right On-Call responders more quickly with Squadcast’s On-Call notification capabilities, resulting in faster acknowledgment & resolution.

Detailed Dashboard to Track Metrics

They have more clarity of incident impact with Squadcast’s detailed dashboard and are able to keep better track of response metrics(MTTA, MTTR) and On-Call performance.

Flexible & cost-effective pricing

Squadcast’s transparent and fair pricing model eliminates unnecessary costs, offering an end-to-end Incident management solution at an affordable price.

Easy Setup & Reliable Support

Their team can save valuable time by instantly setting up On-Call Rotations and quickly navigating through hurdles with Squadcast’s easy setup, detailed documentation & free of cost support.

Key Benefits

Improved Response Time

They can now alert the right On-Call responders more quickly with Squadcast’s On-Call notification capabilities, resulting in faster acknowledgment & resolution.

Detailed Dashboard to Track Metrics

They have more clarity of incident impact with Squadcast’s detailed dashboard and are able to keep better track of response metrics(MTTA, MTTR) and On-Call performance.

Flexible & cost-effective pricing

Squadcast’s transparent and fair pricing model eliminates unnecessary costs, offering an end-to-end Incident management solution at an affordable price.

Easy Setup & Reliable Support

Their team can save valuable time by instantly setting up On-Call Rotations and quickly navigating through hurdles with Squadcast’s easy setup, detailed documentation & free of cost support.

What our customers have to say

Ramprasath R

DevOps Engineer, Simply Algo Fintech Private Limited

Squadcast’s simple UI, easy to configure On-Call Schedules and affordable pricing made Squadcast the obvious choice for our On-Call Scheduling and Alerting requirements

View Case Study

Squadcast’s simple UI, easy to configure On-Call Schedules and affordable pricing made Squadcast the obvious choice for our On-Call Scheduling and Alerting requirements

Ramprasath R

DevOps Engineer, Simply Algo Fintech Private Limited