As 2024 draws to a close, we’re excited to reflect on a year filled with innovation, customer success, and continuous improvements at Squadcast. From game-changing feature releases to remarkable customer achievements, this has been a year of progress and transformation. In this blog, we’ll walk you through everything that made 2024 a standout year for Squadcast.
2024 saw the rollout of several impactful features designed to simplify workflows, enhance collaboration, and improve response times. Here’s a closer look at the updates:
ServiceNow Extension: Breaking Down Silos
To streamline incident management, we introduced the ServiceNow integration. By connecting Squadcast with ServiceNow, teams can centralize ticketing and incident workflows, making collaboration seamless and efficient.
Alert fatigue is a common challenge, and our Intelligent Alert Grouping feature addresses it head-on. By clustering similar alerts, teams can focus on solving the most pressing issues without being overwhelmed by noise.
Stakeholder Groups: Clear and Targeted Communication
Stakeholder Groups allow teams to notify the right individuals without spamming everyone. This feature ensures efficient communication and keeps stakeholders informed without unnecessary clutter.
Live Call Routing: Direct Lines for Faster Resolutions
With Live Call Routing, users can directly dial a number to report incidents or leave voicemails, which are routed to on-call engineers. This ensures faster triage, minimizing the Mean Time to Resolve (MTTR) for customer-reported issues. Check out the full Live Call Routing documentation.
Audit Logs: Transparent and Secure Operations
Audit Logs provide a detailed chronological record of all user activities and changes. Teams can use this feature to enhance security, simplify management, and streamline compliance and incident resolution.
Jira Notes Sync: Bridging Platforms
Our Jira Notes Sync ensures seamless collaboration between Squadcast and Jira. Comments added in Jira are reflected in Squadcast Incident Notes, and vice versa, helping teams maintain a unified workflow.
Weekly Reports: Insights for Better Decision-Making
Weekly Reports deliver a comprehensive summary of incident management metrics. With these insights, teams can identify opportunities for improvement and foster better collaboration.
Additional Responders
With Additional Responders, users can invite and notify extra team members during incident resolution. This facilitates a more coordinated and efficient response by bringing in additional expertise.
Delayed Notifications
With Delayed Notifications, you can defer the delivery of incident notifications during non-business hours by configuring Service business/working hours
Well we did not stop here Squadcast developed some exciting new AI features like AI Suggestions and Incident Summaries to enhance your Reliability Operations, help you respond to incidents faster, and learn from past incident data to make better decisions
In addition to major updates, we rolled out enhancements to optimize the user experience. These updates reflect our ongoing commitment to creating tools that empower teams to perform at their best. Read all about it here
Celebrating Customer Success
Our customers continue to showcase the impact of Squadcast in driving operational efficiency and reliability. Here are some standout stories from 2024:
Redis: Reduced email alerts by 130,000 using Deduplication Rules, significantly lowering alert noise.
Modak: Improved resilience in incident response with Squadcast.
Ember: Enhanced on-call efficiency while meeting three distinct SLAs.
SleepScore: Achieved an 80% improvement in Mean Time to Resolve (MTTR).
Macrometa: Built an SRE culture to tackle operational toil and improve workflows.
These stories highlight the tangible benefits Squadcast brings to organizations worldwide.
Recognition and Accolades: Thank You for Believing in Us
In 2024, Squadcast earned a total of 149 badges across four G2 reports, reflecting an extraordinary year of growth and innovation. These milestones are a testament to the trust our customers place in us and the dedication of our team.
Key Highlights:
Top 10 tools in the Incident Management Category
Momentum Leader across Incident Management and IT Alerting categories.
Ranked in the Top 5 for Customer Relationship—a testament to our dedication to user satisfaction.
Enterprise Implementation Score of 87%, far surpassing the category average, and a rapid deployment timeline of less than one month.
Ranked among the Top 5 for Usability and Relationship indices.
Top 5 in IT Alerting for Usability, Relationship, and Results indices.
What Our Customers Have To Say
Our customers are at the heart of everything we do. Here’s what some of them have shared about their experience with Squadcast this year:
These stories inspire us to continue building features and tools that empower teams to achieve their best. Check out our top reviews.
Webinar Insights: Learn, Implement, Excel
2024 was packed with webinars designed to empower teams with actionable insights. Missed one? Don’t worry—you can still catch the replays:
Future-Proofing IT Operations: Learn How Charter Achieved Enhanced Reliability with Squadcast, featuring Chris, Service Delivery Manager @ Charter.
ServiceNow + Squadcast Integration: Learn how to automate IT Ticketing and Project Tracking with the latest Squadcast ServiceNow bidirectional integration.
Streamlining Enterprise Ops for Proactive Reliability: Don’t let the Incident Management chaos hold your enterprise back. Discover how to streamline operations and achieve proactive reliability.
Boost Productivity with Squadcast Workflow Automation: Discover how Squadcast's 'Workflows' can save 1000+ hours! Automate Incident lifecycle for efficiency. Boost your team's productivity now!
Seamless Migration to Squadcast: Enhancing Incident Management for Enterprises: Gain Insights into Squadcast’s comprehensive migration solutions to ensure a seamless transition.
Read more on our blog for expert insights into incident management and reliability engineering.
Fostering Team Spirit: Work from Office Week
Our Work from Office Week brought the Squadcast team together for a blend of creativity, collaboration, and celebration. From brainstorming sessions to fun activities, it was a week filled with inspiration and camaraderie. These moments strengthen our resolve to deliver even better solutions for our customers.
Looking Ahead: Here’s to a Bright 2025
As we close out 2024, we want to extend our heartfelt gratitude to our customers, partners, and community. Your trust and feedback inspire us to innovate and excel. Here’s wishing you a joyous and prosperous New Year. We can’t wait to embark on another exciting journey together in 2025.
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