Over the last three years, G2 has acknowledged our impact in the IT Incident Management space, which led to us being recognized as a Momentum Leader in the Incident Management and IT Alerting categories.

Thanks to our learnings from customer feedback, we have been able to shape our product vision and grow further. In addition to that, the latest feather in our cap is Squadcast being ranked #22 in the Top 50 Best Software Awards in the IT Incident Management category.

Incident management is an emerging field and has seen tough competition in the past few years. It is a space where new entrants have come up every year, so being recognized as a quadrant/momentum leader and now to make it to the Best Software for IT Management Products feels extra special!

This round of recognition makes us even more committed and has convinced us to double-down on our mission of “democratizing SRE”. For startups and enterprises alike, Squadcast unites on-call alerting and incident management along with SRE workflows under one platform.

“At Squadcast, our mission is to make it super easy for companies to build reliable technology. Specifically, we want to help engineering and operations teams, who are at the forefront of building and managing systems, with the right platform to manage and optimize their core reliability metrics. We've started with creating a fast Incident Response experience for these teams, but we are constantly and carefully observing how our users measure and improve their reliability, to ultimately deliver a better overall Reliability Management platform for everyone. We’re grateful and appreciative that our users are proactively sharing their feedback on G2 that has led to this recognition” says Amiya Adwitya, CEO of Squadcast.

This report is based on thousands of reviews collected by G2 from verified customers over the past year. We are proud to make it to this list of best Software for IT Management Products alongside numerous other big names from the industry.

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Based on the user feedback collected from customers in sectors such as Finance, SaaS & Technology, Retail, Telecommunication, etc., G2 has further recognized us for the following features. Here are few notable stats:

• 98% of our customers gave us a rating of 4 or above.
• 90% of users believe we are headed in the right direction
• 95% of our users were happy with the Quality of Support
• 91% of our users would recommend our product to others 93 percent of our customers adore us because of the ease with which they can utilize our service.

98% of our customers gave us a rating of 4 or above.

In our relentless effort towards democratizing SRE practices for organizations of all sizes, 98% customer satisfaction is an acknowledgement to our efforts.

90% of users believe we are headed in the right direction

At Squadcast, we strongly believe in customer needs driving product decisions. We owe this metric to the fact that customer feedback is looped back to our product vision, ensuring that Squadcast continues to solve for real business challenges.

91% of our users would recommend our product to others

‘Word of mouth is the best form of advertising’. And rightly so, our product is continually improved based the needs and wants of our users. From On-call to SRE, our mission is to be a platform that can count on, for all your Reliability needs.

95% of our users were happy with the Quality of Support

When incidents occur, people are desperate for answers. And at other times, they are setting up our platform to ensure they avoid any incident. So we understand the importance of making our product easy to use and providing timely assistance when needbe.

The quality of support provided is crucial for a good user experience and 95% user satisfaction in this criteria is a reflection of our 24*7 support team and their endevour towards responding to the tiniest of queries and the most significant of feature-requests promptly.

See the 2022 IT Alerting and Incident Management Momentum Leader in Action

It's time you give Squadcast a look. See why our customers and G2 have rated us the Incident Management Momentum Leader. We invite you to take a look at our product or schedule a demo to see how Squadcast can help you with your Reliability journey.

About G2

Operating a software marketplace used by more than 60 million software buyers annually, G2 is the definitive online destination to discover, review and manage the technology that businesses need to reach their potential. Its annual Best Software List ranks the world’s best software companies and products based on authentic, timely reviews from real users.

G2’s best software list is a comprehensive listing of software products that are leaders in their respective fields. From team collaboration tools to project management, G2’s best software list covers the cream of enterprise software.

G2 Scoring Methodology

In order to determine the top 100 software vendors, a combination of each vendor's satisfaction and market presence ratings is used, and the top 100 products are evaluated across all categories.

To read more about our past G2 recognition please check out this blog.