Squadcast Events

In this Webinar, You'll Learn:

1. Introduction to Squadcast and Incident Reporting Challenges
   • Understand Squadcast’s role in reliability automation.
   • Explore traditional incident reporting challenges: escalations, delays, and poor communication.
   • Learn how Live Call Routing overcomes these issues for streamlined management.
2. Understanding Live Call Routing
   
   • Grasp the core concept of a direct phone line for incidents.
   • See how callers reach on-call engineers and create incidents with voicemails.
   • Discover benefits: simplified reporting, faster resolution, reduced MTTR, and better customer satisfaction.
3. How Squadcast Live Call Routing Works
   • Watch a demo showcasing simplicity and no-code setup.
   • Learn to provision numbers, configure routing, customize greetings, and map keypad options.
   • Follow a typical call flow from report to engineer response.
4. Real-World Business Use Cases and Success Stories
   • Hear success stories of businesses using Live Call Routing.
   • See how they reduced MTTR, improved communication, and increased response efficiency.
5. Bonus Q&A Round: Our experts answer your questions!

In this Webinar, You'll Learn:

1. How to overcome the challenges of managing incidents in complex IT environments.
2. The benefits of a unified reliability stack and how it can simplify your life.
   
3. How to get proactive with on-call workflows using intelligent alert grouping and automation.
4. How to improve speed and accuracy in incident response with automation and the right data.
5. How to learn from past incidents to prevent future disruptions.

Plus, we'll save you some time with a live demo of Squadcast's powerful features in action.
Watch the recording to see the bonus Q&A round where our experts answer your questions!

What You'll Learn:

1. The Power of Automation: Understand the significance of automating the Incident lifecycle with Squadcast's Workflows, thereby helping you save 1000+ hours in productive benefits.
2. Insight into Squadcast's Incident Lifecycle: Gain a comprehensive view of what an Incident lifecycle looks like in Squadcast.
   
3. Diving Deep with Workflows: Join us for a demo on setting up Workflows within Squadcast. Learn about tailoring actions based on specific triggers and different integrations to enhance your automation processes.

Key Takeaways:

1. Implementing Workflows for Maximum Efficiency: Understand and learn the best practices for integrating Workflows into your Incident management.
2. Adapting Workflows to Your Needs: Explore a range of use-cases to see how Workflows can be customized to fit the unique requirements of your organization.

Who Should Attend?:

1. Software & DevOps Engineers
2. Heads of IT and Product
3. IT Operations Teams
4. Incident Responders
5. All Incident Management enthusiasts

What You'll Learn:

1. The Evolution of Incident Management: Gain insights into how incident management has transformed and what it means for businesses today.
2. Charter’s Transformation: Discover the challenges Charter faced and how strategic adoption of Squadcast provided solutions.
   
3. Operational Excellence with Squadcast: Explore the specific features and strategies employed by Charter to improve efficiency and reliability.
4. Best Practices for Incident Management: Learn from Charter’s experience to implement effective incident management practices in your organization.

Who Should Attend:

1. DevOps and Site Reliability Engineers
2. IT Professionals and Managers
3. Incident and Operations Managers
4. CTOs, CIOs, and IT Leaders
5. Anyone interested in improving operational reliability and efficiency

Why Watch:

1. Expert Insights: Hear directly from experts who have navigated the incident management journey.
2. Practical Strategies: Learn about real-world applications that can transform your operations.
3. Interactive Q&A: The webinar includes a Q&A session with industry leaders.

What You'll Discover:

1. Efficient Incident Management: Explore how Squadcast bidirectionally automates incident acknowledgment and creation via ServiceNow, ensuring quick triage through popular ChatOps platforms like Slack and Microsoft Teams.
2. Seamless Integration Workflow: Dive into the incident workflows in Squadcast, where incident details are automatically transferred bidirectionally to ServiceNow tickets, providing ongoing visibility and enhancing the overall incident management process.
   
3. Use Cases for Modern DevOps: Understand how this integration caters to the needs of modern DevOps teams, including those with rotating on-call schedules and those transitioning from traditional ITSM & ITIL processes.
4. Benefits for Cloud-Native Environments: Discover how Squadcast and ServiceNow offer a streamlined incident management approach, crucial for organizations moving towards a cloud-native or microservices architecture.
5. Live Demo and Q&A: Witness a step-by-step live demonstration of the bidirectional integration in action. Engage with our technical experts during the Q&A session to get your specific questions answered.

Key takeaways:

1. Accelerate Incident Response: Streamline incident response and accelerate resolution directly through Squadcast and ServiceNow.
2. Enhanced Learning and Retrospectives: Simplify tracking, retrospectives, and learning for your engineering team, ensuring a more efficient and productive incident management process.
3. Unify and Consolidate: Reduce context switching with seamless bi-directional workflows and focus on improving operational efficiency and enhancing customer experience with reliable services.

What You'll Discover:

1. Explore the common challenges teams face when managing incidents within complex microservices environments.
2. Learn how to leverage automation in your Incident Response processes to save 1,000 hours and $500,000 annually.
   
3. Understand how surfacing key information about past incidents, along with features like manual incident merging and custom content templates, can improve contextual awareness and reduce resolution times.
4. Customer Success Story: Discover how Redis streamlined their incident management using Squadcast's automation rules.

Key takeaways:

1. Acquire industry best practices for reducing alert fatigue, boosting team productivity, and enhancing the customer experience.
2. Learn how automation in your incident response processes can save 1,000+ hours.
3. Eliminate the guesswork from effectively managing complex incidents, from identification to resolution.

In this on-demand webinar, you'll discover:

1. The advantages of combining on-call and incident response into a unified platform, rather than using separate tools.
2. How to manage on-call scheduling effectively and provide flexibility for your team.
3. Strategies for defining escalation policies to ensure prompt incident acknowledgement.
4. Ways to enhance incident response with automation and collaboration.
5. How to leverage proactive monitoring for better planning and decision-making.

Key takeaways:

1. Learn industry best practices to improve incident response times and maximize service reliability and customer satisfaction.
2. Foster team collaboration and streamline incident management through consolidated operations.
3. Achieve a significant 55% improvement in average Mean Time To Resolution (MTTR).

Key Takeaways:

• The importance of reliability in today's digital-first landscape
• Key trends & reliability insights for 2023
• How incident management has evolved over the last 20 years
• Why incident management goes beyond on-call and alerting
• The different facets of incident management today: On-Call, Incident Response, SRE
• Challenges faced by companies & engineering teams (People, Process, Tools)
• Cultural challenges and customer expectations
• What engineering leaders and teams can do to address these challenges
• How Squadcast can help you achieve your reliability goals

The role of the SRE presents a unique opportunity within an organization, & can spearhead vital customer experiences through the application of Reliability principles. In addition to balancing Reliability with the pace of feature development, SREs are also responsible for ensuring data governance, and good customer experience. Watch this webinar to understand:

• The history of SRE through its core pillars
• Exciting opportunities ahead in the field of Reliability engineering
• How SRE will drive the next leap in Competitive CX
• How Squadcast makes it easy to apply Incident Management principles for better SRE