How Squadcast helps in achieving better incident responsiveness at iPRO

With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers

Yaniv Yalda

Head of Data and Security, iPRO

About

iPro

Industry:

Compliance Software

Location:

Melbourne, Australia

iPRO is a cloud-based contractor management solution that helps organisations achieve best practice in third-party risk management. iPRO’s enterprise technology platform automates compliance management tasks, allowing clients to proactively manage workplace safety and other business risks, through independent verification, real-time reporting and analytics.

iPRO is one of the fastest growing compliance management solutions connecting thousands of trusted contractors, suppliers and hiring clients across Australia and New Zealand. Access to operational status, incidents and systems health is a critical component to ongoing growth and success.

Challenges and Solutions

Challenges

Solutions

Complex Scheduling: Their current alerting tool with its non-intuitive features made scheduling quite inefficient and complex

Easy Scheduling: Automated scheduling lead to quick & accurately routed on-call notifications, thus enabling better incident response

Pricing Model: For their simple incident response use case, the cost was quite high. Unused features came at a steep price

Pricing Clarity: Fair, Transparent and flexible pricing

Higher MTTR due to cumbersome UI: Loss of time in acknowledging, collaborating and resolving due to poor UI

Simpler Interface: Ease of use with intuitive UI allows for faster incident response

Key Benefits

Cutting through the alert noise = Faster Response

The alert suppression feature helped with getting just the important incidents to the right responder at the right time thus increasing the responsiveness of the team.

Extensibility at Scale

Easy and flexible integrations with all the monitoring & security applications helped in gathering all alerts into a centralized window, bringing in the relevant SMEs in a short time to increase speed of resolution and incident accountability.

Transparency‍

Squadcast Status Page can empower a compliance software product like ours to convey real time status to our customers allowing better assurance of SLAs. We have tested it and likely to roll it out soon.

Responsive Support

The team at Squadcast exceeded our expectations with prompt support and quick response to feature requests/bug fixes.

Key Benefits

Cutting through the alert noise = Faster Response

The alert suppression feature helped with getting just the important incidents to the right responder at the right time thus increasing the responsiveness of the team.