Modak is a US-based fintech company that combines the power of modern financial technology and gamification to help kids and teens learn essential money management skills. Through its family-focused app, Modak offers tools like debit cards, savings, chores, allowance, QR codes, and financial learning to help families teach financial foundations for their kids in a secure, safe, and controlled way. Modak is trusted by tens of thousands of families across the US (and doubling in size every few months!).
Modak is one of the most well-funded early stage fintechs in the US with $19 Million in funding from Notable Capital (fka GGV Capital), Nazca, Monashees, One VC, and 25 other leading VCs and angels. Modak is founded by Madhu Yalamarthi (Stanford MBA and MS; Arjay Miller Scholar) and built with love by 70+ engineers, designers, product managers, finance, compliance, and support specialists.
Task at Hand
Modak’s growing customer base and increasing service demand required a robust incident management strategy that could scale with its operations. Their main objective was to achieve faster incident response times while minimizing downtime to ensure seamless user experiences. To meet these goals, Modak needed a platform that could provide:
- Centralized Incident Visibility across their web and mobile applications to quickly detect and address issues
- Structured On-Call and Escalation Management
- Seamless Integrations with existing tools
- Detailed metrics to enable deeper analysis of incident response performance, empowering teams to make data-driven improvements that reduce Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR)
- A scalable approach to implementing industry best practices in Site Reliability Engineering, enabling proactive management of their IT infrastructure
By partnering with Squadcast, Modak aimed to build a comprehensive incident management solution that not only addressed their immediate pain points but also supported their long-term growth and operational resilience.
