Learn how Squadcast helped FinBox in solving their real-time monitoring challenges and simplified their On-call process

Squadcast has been instrumental in solving our real time monitoring challenges helping millions of customers enjoy seamless use of our integration services. Squadcast helped us automate our monitoring requirements and efficiently route alerts to the right employees thus improving our overall on-call set up.

Srikar Reddy

Senior Product Manager, FinBox

About

FinBox

Industry:

Financial Services

Location:

Bangalore, India

FinBox is a B2B Digital Credit Infrastructure Company that offers a seamless credit technology stack for their customers and partners that include digital lenders, banks and NBFCs. They offer most of their services to clients through numerous APIs (internal and external). If the system goes down even for a minute, a large number of customers might get impacted by the outages. Hence, it is of utmost importance to have a real time incident management tool that helps prevent or mitigate damage due to system failure and this is where Squadcast helps.

Challenges and Solutions

Challenges

Solutions

Inefficient Alerting: Before Squadcast, they used emails for notifications. It was difficult to keep track of emails and it led to erratic notification handling.

Efficient Alert Routing and Tagging: Squadcast’s tagging feature helps auto-add relevant information like priority and severity to make incoming incidents context-rich. It helps in routing alerts via push notifications, and to mobile phones (calls and SMS) which ensures timely alerts.

Manual Monitoring: With the majority of the deployments happening after work hours, having dedicated resources to monitor emails and logs was next to impossible as it required heavy manual commitment which resulted in a higher downtime.

Effective integration with Monitoring tools: Squadcast integrates with monitoring tools effortlessly and eliminates manual effort in monitoring emails and logs, with timely alerts, making 24/7 deployments possible.

Inefficient On-call process: Before Squadcast, the on-call process lacked appropriate means for setting up on-call schedules and escalation policies.

Simplified and efficient On-call process: Squadcast makes it easy to set up on-call schedules, escalation policies and improve the overall on-call process.

Key Benefits

Decrease in MTTA/MTTR

Squadcast reduces MTTA and MTTR from several hours to just minutes.

Better End-User Experience

Squadcast reduces system downtime and failures significantly which leads to happier customers for FinBox.

More Control Over Monitoring

It is now possible to monitor services in real-time and take remedial measures more easily.

Reliable and Responsive Support

Squadcast offers detailed documentation and timely support which makes Squadcast a prime choice for incident response.

Key Benefits

Decrease in MTTA/MTTR

Squadcast reduces MTTA and MTTR from several hours to just minutes.

Better End-User Experience

Squadcast reduces system downtime and failures significantly which leads to happier customers for FinBox.

More Control Over Monitoring

It is now possible to monitor services in real-time and take remedial measures more easily.

Reliable and Responsive Support

Squadcast offers detailed documentation and timely support which makes Squadcast a prime choice for incident response.

What our customers have to say

Srikar Reddy

Senior Product Manager, FinBox

Thanks to Squadcast we were able to automate our real time monitoring requirements and mitigate damage due to system failure

View Case Study

Thanks to Squadcast we were able to automate our real time monitoring requirements and mitigate damage due to system failure

Srikar Reddy

Senior Product Manager, FinBox

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