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Squadcast + HaloPSA Integration: Enabling Streamlined Incident Response & Alerting

Squadcast + HaloPSA Integration: Enabling Streamlined Incident Response & Alerting

April 3, 2023
Squadcast + HaloPSA Integration: Enabling Streamlined Incident Response & Alerting
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HaloPSA is a modern and intuitive all-in-one professional services automation (PSA) solution, designed for service providers. HaloPSA’s cloud platform helps you manage your entire business, modernize customer experience and automate your service.

If you use HaloPSA for PSA requirements, you can integrate it with Squadcast, an end-to-end Incident Response and Reliability Workflow platform, to route detailed alerts from HaloPSA to the right users in Squadcast. This blog is a step-by-step guide that will help you set up Squadcast-HaloPSA Integration.

Using HaloPSA as an Alert Source

Step1: Navigate to Services, click on Service Overview and select or search for your Service.

Step2: Expand the accordion, in the Alert Sources section, click Add.

Step3: Select HaloPSA. Copy the displayed Webhook URL to configure it within HaloPSA. Finish by clicking Add Alert Source and then on Done.

Please note: When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

Create a Squadcast Webhook Alert in HaloPSA

Step1: Login to your HaloPSA dashboard. Under the Configuration tab, select Integrations and click on Webhooks.

Step2: Click on New. Enter the Webhook Name and paste the previously copied Squadcast Webhook URL in the Payload URL placeholder.

Step3: Select Standard Webhook as the Webhook Type and Post as Method. Select application/json as Content-Type and No authentication as Authentication. Then check the Enabled checkbox.

Step4: Click on Add +. Enter New Tickets Logged and Closed as Events. Then click on Save.

That's it, you are good to go! Your HaloPSA-Squadcast integration is now complete. Whenever HaloPSA fires an alert, an incident will be created in Squadcast for it. Also, when the ticket is Closed in HaloPSA, the corresponding incident gets auto-resolved.

Written By:
April 3, 2023
Vishal Padghan
Vishal Padghan
April 3, 2023
Best Practices
Incident Management
Integrations
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Learn how organizations are using Squadcast
to maintain and improve upon their Reliability metrics
Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
mapgears
"Mapgears simplified their complex On-call Alerting process with Squadcast.
Squadcast has helped us aggregate alerts coming in from hundreds...
bibam
"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
Alexandre Lessard
System Analyst
Martin do Santos
Platform and Architecture Tech Lead
Sandro Franchi
CTO
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
What our
customers
have to say
mapgears
"Mapgears simplified their complex On-call Alerting process with Squadcast.
Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
Alexandre Lessard
System Analyst
bibam
"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
Martin do Santos
Platform and Architecture Tech Lead
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
Sandro Franchi
CTO
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