G2 Winter Report 2023: Squadcast Maintains Leadership in IT Alerting and Incident Management

Introduction

2023 has been a year of significant growth for Squadcast, with an expanding presence in both Mid-Market and Enterprise segments across IT Alerting and Incident Management categories. And with the release of the G2 Winter Report '23, it's an opportune moment to share some of our key achievements:

Highlights:

• 99% of our users have rated us with 4 stars or above
• ROI is achieved in just 8-9 months, compared to the category average of 18 months
• 94% of users rate us highly on ease of setup 
• 93% of users applaud us for ease of admin and quality of support

Key Recognitions from the G2 Report:

• Acknowledged as the Mid-Market Leader in the Asia Pacific region.
• Recognized for the Fastest Implementation in both Mid-Market and Enterprise segments
• Distinguished as a High Performer in the Enterprise category 
• Ranked among the Top 10 tools for Usability in the Enterprise segment

We are grateful for these recognitions and continue to strive for excellence.

Among Trending Tools & Enterprise Expansion 

This year also marked our recognition as the top 10 trending tools in Incident Management and IT Alerting categories. And building on this momentum, our efforts into expanding into the Enterprise segment have garnered recognition in several ways, including:

• High Performer in Enterprise IT Alerting
• Fastest Implementation in Enterprise Incident Management
• Ranked among the Top 10 tools for Usability in the Enterprise segment

Steady Progress

Our performance in the IT Alerting Category has been consistently strong across various regions including Asia Pacific, EMEA, and the Americas. This reflects our commitment to a global market presence. Additionally, Squadcast has been recognized as one of the top 3 tools in:

• IT Alerting Usability for the Mid-Market sector.
• Building strong relationships in IT Alerting within the Mid-Market segment

Moreover, Squadcast has consistently high performance in the Mid-Market segment for Incident Management. We view these accomplishments as stepping stones in our ongoing journey towards innovation and customer satisfaction.

Hear From our Happy Customers

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"Full featured product, excellent interface, responsive product team: Interface is very user friendly. It's easy to create custom rules, views, etc. Documentation is very well done and complete. The product team is SUPER responsive. They reach out (roughly) quarterly and offer to meet with you to ensure you are happy with the product and address any complaints of features requets you have have."

"Squadcast has really helped a lot in terms of monitoring and alerts in the environment: We get immediate alerts if there is some issue related to memory, disk, any services going down, so that we can quickly reach to those and fix the issue in a minimum due time."

"A Reliable Partner in Incident Management: One of the key strengths of SquadCast is its intuitive and user-friendly interface. Navigating through the incident management process is a breeze, even for team members who may be new to the platform. This simplicity contributes to quicker adoption and a smoother workflow during high-pressure situations.

The platform's reliability is commendable. We have experienced consistent performance and uptime, providing us with the confidence that SquadCast will be there when we need it most. The robustness of the system has instilled trust within our team and has become an integral part of our incident response strategy.

Furthermore, the customer support from Squadcast has been exceptional."

"Best Incident Management Software: Complete and simple interface, with several visualization options, the graphics bring helpful information which facilitates the incident management and allows to generate metrics in an easy way. Integration with other tools is simple and agile, I don't need to spend hours trying to configure. The price is extremely affordable for what it offers.

The incident warning options are great and allow us to act freely, being able to configure individually for each user to use as they wish.

Read more about what our users have to say about Squadcast on G2’s review pages and check out our Enterprise Incident Management offering."

“We are deeply honored to be acknowledged as a Leader and to be listed among the top 10 trending tools in Incident Management and IT Alerting categories. Our expanded presence in the Enterprise and Mid-Market segments further underscores our unwavering commitment to enhancing reliability. These recognitions are a testament to our team’s hard work and our users’ trust. As we continue our journey, our focus remains on empowering organizations with efficient, automated solutions to navigate the complexities of the digital world.” - Amiya Adwitiya, CEO of Squadcast.