Blog
Squadcast Updates
Squadcast's Year in Review, 2020

Squadcast's Year in Review, 2020

December 29, 2020
Squadcast's Year in Review, 2020
In This Article:
Our Products
On-Call Management
Incident Response
Continuous Learning
Workflow Automation

2020 has been a difficult year for all of us. As the world saw lockdowns and organisations pivoted to working from home, the need to provide uninterrupted services (be it for online shopping, streaming movies, or banking) increased exponentially. At Squadcast, we are proud to have played our role in helping our customers get better insights into their systems so they can become even more reliable.

This year we helped OTT providers, financial institutions, and e-commerce among many other organisations, make reliability a core and fundamental process. We have also been recognized by G2 as Momentum Leader & High performer in the IT Incident Management & IT alerting space.

As is becoming a tradition, we've put together a collection of product updates, case studies, and content, that tell the story of the past year at Squadcast.

Squadcast's Year in Review

For us, the key product highlights of the year have been:

1. Reducing Alert Noise

(a) Improved Alert Suppression Rules

As part of our continuous improvement process, we rolled out completely new and improved Suppression Rules. This latest version provides more flexibility and fine control over the nature of alerts being suppressed, thus preventing alert fatigue by curbing unnecessary or non-actionable alerts.

(b) Service Dependency Based Deduplication

(c)  Incident Status Based Deduplication

2. Squadcast API V3

We released the latest version of Squadcast Public API which helps you access Squadcast features within your account. It allows you to configure users, services, group incidents, and more to help further reduce noise and speed up response times.

3. Improvement: Escalation Policies

4. View Who is On-call

5. Schedule Overrides

6. New REST APIs - Incidents & Squads

We've published a few more REST APIs to help access some basic Incident and Squads functionalities within your Squadcast Account.

Play around with our pre-made Squadcast APIs using our Postman collection.

7. Incident List Table View

We released a beta version of our Incident List Table View which provides you with a single-pane view of all incidents along with their relevant information.

8. Service Specific Slack Channels

9. Export Incidents

10. Import users

For a more comprehensive list of features and alert source integrations we shipped, check out our Updates Page! To see what else we have planned for our next year, check out our public Product Roadmap. We’re always happy to hear new ideas and feature requests from the community - you can write to us.

Squadcast Impact

Learn through our customer stories on how we changed the lives of companies for the better. Numerous organisations effortlessly integrated and benefited from our streamlined incident management platform. Squadcast helped increase productivity & improve MTTR for teams in various industries and scale.

Recognition

Our commitment to quality has not gone unnoticed. We have been acknowledged by G2 as Momentum Leader in the Incident Management and IT alerting space. G2 uses verified customer reviews, social and web data to determine winners in each quadrant. This is in addition to awards in the following fields:

Squadcast is a leader in for Incident Management on G2 Squadcast is a leader in for IT Service Management (ITSM) Tools on G2 Squadcast is a leader in for IT Service Management (ITSM) Tools on G2 Squadcast is a leader in for IT Service Management (ITSM) Tools on G2 Squadcast is a leader in for IT Service Management (ITSM) Tools on G2 Users love Squadcast on G2

It would be remiss not to mention that this year was one of hardship for many small business owners facing an economic downturn and for everyone else affected by the pandemic. From the bottom of our hearts, thank you for trusting us and inspiring us. We feel more fortunate than ever and are excited about what's ahead in 2021!

2020 gave us tremendous product growth and many new teams depending on Squadcast for Reliability.
Also, our team grew by 2x :)

Want to be part of our awesome team? We are hiring.

We couldn’t have made it this far without our incredible team and our super helpful community.

Happy holidays and a beautiful new year from all of us here at Squadcast! :)

Written By:
December 29, 2020
Nir Sharma
Nir Sharma
December 29, 2020
Squadcast Updates
Events
Product Updates
Share this blog:
In This Article:
Get reliability insights delivered straight to your inbox.
Get ready for the good stuff! No spam, no data sale and no promotion. Just the awesome content you signed up for.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you wish to unsubscribe, we won't hold it against you. Privacy policy.
Get reliability insights delivered straight to your inbox.
Get ready for the good stuff! No spam, no data sale and no promotion. Just the awesome content you signed up for.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you wish to unsubscribe, we won't hold it against you. Privacy policy.
Get the latest scoop on Reliability insights. Delivered straight to your inbox.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you wish to unsubscribe, we won't hold it against you. Privacy policy.
Learn how organizations are using Squadcast
to maintain and improve upon their Reliability metrics
Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
mapgears
"Mapgears simplified their complex On-call Alerting process with Squadcast.
Squadcast has helped us aggregate alerts coming in from hundreds...
bibam
"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
Alexandre Lessard
System Analyst
Martin do Santos
Platform and Architecture Tech Lead
Sandro Franchi
CTO
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
What our
customers
have to say
mapgears
"Mapgears simplified their complex On-call Alerting process with Squadcast.
Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
Alexandre Lessard
System Analyst
bibam
"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
Martin do Santos
Platform and Architecture Tech Lead
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
Sandro Franchi
CTO
Revamp your Incident Response.
Peak Reliability
Easier, Faster, More Automated with SRE.