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Configure an Intuitive Service Dashboard & Reduce Response Time

Configure an Intuitive Service Dashboard & Reduce Response Time

April 30, 2020
Configure an Intuitive Service Dashboard & Reduce Response Time
In This Article:
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Having your Incident Management Tool reflect your system architecture is a big milestone in reducing cognitive load on your on-call team.

In order to help our users move one step closer to this milestone, we recently released the functionality to add multiple alert sources to a service.

You can now model your service dashboard to mimic your actual system architecture. A simple example service dashboard of a video streaming platform would be:

Service Dashboard of a video streaming platorm
Note: This is just a simple example of modeling your service incident dashboard to accurately reflect your system architecture. The actual architecture of a video streaming platform is more complex than this example.

For each service, you can see an active endpoint for the list of available integrations. Active Integrations for a service are denoted by a green dot against their name.

When an incident is triggered for a service, you will also have the details of the source of the trigger on the Incident dashboard and Incident details page.

Incident Dashboard
Incident Dashboard
Incident Details
Incident Details

Before:

Before: One Service, One Alert Source

Now:

Now: One Service, Multiple Alert Sources

So, when an incident is triggered for a service, the on-call team will know instantly which service has been impacted without spending a lot of time trying to dig that data out, thus reducing MTTA and MTTR and adhering to SLAs.

This in contrast with our earlier one-alert-per-service configuration, is a much cleaner, less populated service dashboard resulting in improved response times.

Benefits of the new Service Model include:

  • Ability to create a consolidated service dashboard in Squadcast to reflect your actual system architecture. 
  • The Squadcast Rules engine is a service-specific entity and will hence help duplicate similar events and tag incidents across all active integrations in a service. So, if both Sentry and Prometheus are triggering alerts for the same incident, you can configure a rule to deduplicate both these alerts in Squadcast.
  • Decrease in Response times with clear diagnosis points of impacted services
  • Easier control over updating Maintenance windows for service.
  • Easier control over Status Page communication during downtime

If you have other best practices to share or just need help with the set-up, feel free to drop a line to our Support Team.

Written By:
Asutosh Sahoo
Prakya Vasudevan
Asutosh Sahoo
Prakya Vasudevan
April 30, 2020
SRE
On-Call
Best Practices
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Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
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"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
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System Analyst
Martin do Santos
Platform and Architecture Tech Lead
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What our
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mapgears
"Mapgears simplified their complex On-call Alerting process with Squadcast.
Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
Alexandre Lessard
System Analyst
bibam
"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
Martin do Santos
Platform and Architecture Tech Lead
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
Sandro Franchi
CTO
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