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With Squadcast Workflows, you can effortlessly setup automated Jira ticket creation on Jira Cloud, triggered when an incident gets acknowledged. For developers and engineers, this means no more manual ticket creation or missed incident details. Squadcast Workflows streamlines the entire process, ensuring that your incident resolution is not just effective but also impeccably documented.
To create Jira Tickets which are triggered when an incident is acknowledged, click on the Jira Logo under add action-> In the side panel, click on 'Create a Jira Ticket'.
Next select the Jira account, Jira Project and Issue Type with the ticket details such as Title and Message you would like to automate. You can use the templating variables such as incident_id, incident_message, payload etc, to create a message. Finally click on Save and you have successfully added the new action.
