Squadcast Workflows help your teams to efficiently resolve incidents, by allowing them to set up simple automations to ensure that Runbooks are instantly available whenever an incident is triggered, for immediate guidance. This means, no more scrambling for documentation or delays accessing the right knowledge, streamlining the incident resolution like never before.
To attach a runbook to an incident when an incident is acknowledged, you need to configure the workflow and define the trigger as 'When the Incident is Acknowledged'. Then click on Squadcast Logo to Define an action and click on Attach Runbooks.
Finally select the Runbook you want to attach as a response whenever an incident is acknowledged. Click on Attach and you are done.