Streamline Incident Management with the Squadcast Integration for ServiceNow

ServiceNow

Integration Details

Integration Steps

To integrate Squadcast with ServiceNow,

You start by ensuring you have the necessary subscriptions and admin access to both platforms.
The process involves installing the Squadcast app within ServiceNow, setting up integration users, and configuring connections to facilitate communication.
You'll map incident states and adjust settings to ensure incidents, statuses, notes, attachments, and user information are synchronized between Squadcast and ServiceNow.

This setup aims to streamline incident management workflows, making them more efficient and responsive.

Key Features

Once the integration is set up:

Incident responders can leverage several actions including creating, updating, and resolving incidents directly within Squadcast, based on data synchronized from ServiceNow.
They can manage incident statuses, add notes, attach files, incident-specific slack channels, conference bridges and synchronize user assignments between the two platforms, enabling a comprehensive and responsive incident management workflow that ensures all team members are informed and able to collaborate effectively on resolutions.

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Trusted By Global Businesses

"I liked how Squadcast helps our Incident Management procedure"

We have been using Squadcast for about 2 years, Squadcast has a very user-friendly UI and a very responsible customer support team, It has a wide variety of features and is easy to connect to other services. The implementation flow is very easy.

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Hossein A

Site Reliability Engineer

"Squadcast is a good tool for critical alerting"

Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.

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Scott Q.

VP & CTO

"Simplifies the incident management and reporting flow"

The free status page allows our Ops Engineers to quickly coordinate, update, report, and respond to customer concerns.

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Adam W

Lead Engineer

"Squadcast helps us improve customer experience"

The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price

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Santiago Agustín F.

Chief Information Security Officer

"Consistency for On-Call"

It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the right process is kicked off for the alert.

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Curtis N

Director Network Services

"Good growing tool in an important sector"

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

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Adam W

Senior Product Operations Manager

"Incredible value, very reactive team and well maintained platform"

It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!

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Dave L

CTO

"Modern on call tool to squads"

Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.

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Kadu B

Infrastructure Coordinator

"Modern on call tool to squads"

Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.

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Kadu B

Infrastructure Coordinator

We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users. Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain. Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation. Easy to use mobile app. Always works, clean UI that makes it easy on the eyes in the middle of the night.

See how

ServiceNow

works with Squadcast

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