Revamp your Incident Response.

We value your customer experience. With Squadcast, get real-time context-rich incident notifications. Leverage automated alert routing to the right users and orchestrate the right response, every time.

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Increase Reliability with
improved Incident Response

Incident Response made easy

Stay on top of incidents with ChatOps tools, seamlessly integrate with Slack, Microsoft Teams and Google Hangouts. Mobilize your response teams by routing incident updates to dedicated ChatOps or custom communication channels. Use Incident Notes to gather thoughts and have transparent discussions.

Automated actions for Incident Response teams

Slack-based Incident Response

Leverage Squadcast’s Slack bot to find out ‘Who is On-Call’. Empower users to trigger incidents directly on Squadcast without leaving Slack. Collaborate better by creating Incident-specific Slack channels. Add Incident Notes, attach Runbooks, update Tags, and much more directly from Slack.

Automated actions for Incident Response teams

Squadcast’s bidirectional-sync allows you to perform Response Actions in record time without leaving the platform. Automatically create tickets in JIRA, rebuild a project or do roll-backs via build/deployment tools. Leverage Runbooks to document response actions for routine tasks, use Custom APIs and Webhooks to execute scripts and much more.

Customizable Access Control for growing teams

Squadcast’s Role-Based Access Control (RBAC) fulfils access needs, while keeping data secure and granting authority as required. Group users into specific Teams, assign Roles to each member and customize user permissions at an Org Level and Team Level.

Benefits of using Squadcast
for Incident Response

Rapid Incident Response

Reduce Time to Acknowledge & Resolve by centralizing collaboration via channels such as ChatOps tools (Slack/ MS Teams), Incident Notes, and custom Incident Communication Channels.

Reduce Toil, Recover Faster

Identify and automate toilsome activities using rule-based triggers, Response Actions, and Executable Runbooks, which work with human-in-the-loop automation.

User Permissions customized to your needs

Exercise strict access control and provide varying levels of permission to different users and user groups within Squadcast’s platform.

Native Integrations
with your Tech Stack

Hit the ground running with your preferred set of tools for alerting and monitoring,
messaging, ticketing, log management, error tracking, ITSM and more.

Integrations

Extend our platform to other systems using our APIs and Webhooks

Public Rest APIs

Use our fully featured APIs to interact with other Systems.

Webhooks

Send incident information from Squadcast to any other platform.

Terraform

Create or manage Squadcast's resources at scale.

Learn how organizations are using Squadcast
to maintain and improve upon their Reliability metrics

Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics

"Learn how Publica upgraded its incident response by setting up appropriate escalations and on-call rotations

We were looking for a replacement to PagerDuty because of its high costs...

Read Case Study

"Udaan found the perfect partner in Squadcast in their journey to deliver super-reliable services

As a fast paced growing startup, Squadcast helped us in automated alerting with proper deduplication in place to reduce...

Read Case Study

"Learn how Mapgears simplified their complex On-call Alerting process with Squadcast

Squadcast has helped us aggregate alerts coming in from hundreds of services...

Read Case Study

Franco Gilio

Co-Founder and CTO

Soumyadeep Mukherjee

Product Engineer

Alexandre Lessard

System Analyst

Squadcast is a leader in Incident Management on G2

Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2

Squadcast is a leader in Americas IT Alerting on G2

Squadcast is a leader in Europe IT Alerting on G2

Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2

Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.

What our
customers
have to say

"Learn how Publica upgraded its incident response by setting up appropriate escalations and on-call rotations

We were looking for a replacement to PagerDuty because of its high costs and complex setup. When we found Squadcast, we literally...

Read Case Study

Franco Gilio

Co-Founder and CTO

"Udaan found the perfect partner in Squadcast in their journey to deliver super-reliable services

As a fast paced growing startup, Squadcast helped us in automated alerting with proper deduplication in place to reduce bandwidth on...

Read Case Study

Soumyadeep Mukherjee

Product Engineer

"Learn how Mapgears simplified their complex On-call Alerting process with Squadcast

Squadcast has helped us aggregate alerts coming in from hundreds of services into one...

Read Case Study

Alexandre Lessard

System Analyst

Case Studies