Having effective incident response tools is crucial for IT organizations. Among the most common issues that IT organizations encounter, system failures are undoubtedly at the top of the list. An outage can lead to losses, damage to the company’s reputation, and unhappy customers. That is where Incident Response platforms come in to help, to ensure that when things break, they do not stay broken for long.
Your incident response process can be improved when equipped with the right incident management system that includes intelligent capabilities tailored to your needs.
Whether you’re just beginning your venture into efficient Incident Management or in search of the finest incident response tools, we present the top 5 options for your consideration.
Understanding Incident Response - Tools and Terminologies
Incident response is an organization’s structured processes and technological framework designed to detect and counteract any unplanned events that disrupt or hinder the normal operation of IT systems or services. It essentially can be seen as a subset of Incident Management.
An incident response tool is defined as a piece of software that is used by IT, DevOps and security teams to identify, assess and manage system failures and other operational risks.
You can think of it as a sophisticated alarm system that does not only notify you when there is a problem but also assists in the management of the incident – assigning the correct personnel, implementing procedures, and notifying stakeholders.
Terminology Toolbox
Incident Response: The process of identifying, containing, and remediating incidents of different nature.
Incident Response Plan: A set of documented instructions or procedures to detect, respond to, and limit the consequences of malicious attacks against an organization’s systems.
Incident Response Team: A group of people who are responsible for responding to incidents and work together to identify, and remediate incidents.
Ideally, organizations articulate their Incident Response methodologies and technologies within a formal incident response plan(IRP). This plan precisely helps expedite the restoration of affected systems, and mitigate the financial repercussions, including lost revenue, regulatory fines, SLA impacts, and associated costs.
Interestingly, 51% of organizations are proactively increasing their security investments post-breach. (IBM Cost of a Data Breach Report 2023). These investments encompass strategic areas such as incident response (IR) planning and testing, employee training, and the deployment of advanced threat detection and response tools.
This proactive approach reflects a growing awareness of the critical role of Incident Response. In light of these considerations, let’s check the crucial features and capabilities to look for in incident response tools and platforms.
Top 5 Incident Response Tools
Squadcast
Incident.io
FireHydrant
Rootly
XMatters
1. Squadcast: Incident Response Tool
Squadcast is the best modern incident response tool for you because it not only manages all your incidents in a single place but helps you follow the best SRE practices. It aggregates alerts from various sources, such as monitoring tools, ticketing systems, and chat platforms, to provide a unified view of all incidents.
Source: Squadcast On-Call Schedules
Features
Here’s an overview of its incident response features:
Runbooks and playbooks provide a library of pre-built resources that outline step-by-step instructions for resolving common incident types. These templates guide responders through the remediation process, reducing errors and improving efficiency.
ChatOps integration like Slack and Microsoft Teams, enabling responders to collaborate and communicate directly within the chat interface.
Squadcast facilitates post-incident reviews and root cause analysis to identify the underlying causes of incidents and prevent recurrence. It provides tools to gather insights, track trends, and implement preventive measures. The postmortem templates make RCAs easier and you can also change the status of incident postmortem reports.
Squadcast enables the monitoring and tracking of service-level objectives (), allowing organizations to proactively identify and address potential incidents before they impact user experience or business operations.
Status pages (both private & public status pages) by Squadcast allows you to inform users & stakeholders of the current service condition or scheduled maintenance if any.
Squadcast also integrates with Security Event Manager platforms, providing real-time insights and automating threat responses at scale.
Pricing
Starts free with 14-days trial
Pro plan at $9 per user/month
Premium at $16 per user/month
Enterprise at $21 per user/month
G2 Review
“My favorite part is the automatic escalation for incident response, and all of the customization that comes along with it (delay time, extra notifications, notification type, etc.) - great frequency of use and ease of integration here. Squadcast helped us with proper on-call rotation setup with the proper fallback escalation, should a response not be given, and all of this setup across multiple different teams”
2. Incident.io
Incident.io stands as a robust incident response platform, uniquely powered by Slack. Addressing disruptions, from critical infrastructure downtimes to data breaches, incident.io facilitates efficient declaration, collaboration, communication, and learning from impactful events.
Source: Incident.io
Features
Incident.io is second in our top 5 incident response tools list due to the following features:
Directly integrated into Slack, this incident response platform seamlessly embeds into your existing tech stack, ensuring a frictionless adoption process.
Helps incident response teams to automate manual processes. Teams can configure Workflows to dynamically add specific engineers to dedicated Slack channels based on the type of declared incident.
Incident.io helps teams configure workflows to dynamically manage and automate incident responses, enhancing efficiency and allowing IT professionals to focus on higher-level tasks.
incident.io boasts a user-friendly interface catering to everyone in your organization, from SREs to customer support teams, simplifying the incident declaration process.
The Insights dashboard provides crucial response metrics, including MTTR and average response time.
Over a dozen integrations with popular SaaS tools.
Pricing
Starter plan at $16 per responder/ month
Pro plan at $10k per year
For Enterprise plan contact Incident.io sales
G2 Review
“While most companies these days are boasting about their use of AI, incident.io to me stands out about how deliberately they use AI. The suggested follow up actions and suggested incident summaries based on the context gathered in the incident channel are spot on most of the times and the way these are surfaced to the user to either accept, modify or decline is absolutely seamless.”
3. FireHydrant
FireHydrant steps in as a transformative incident response tool and alerting platform, eliminating siloed knowledge, tool fragmentation, and cumbersome homegrown processes. Designed for simplicity, this platform allows teams to respond consistently to incidents.
Source: FireHydrant
Features
Keep a comprehensive track of incident-related changes and activities with an audit trail, providing a detailed history for future reference and analysis.
Streamline communication channels during incident management, fostering effective collaboration and information sharing among team members.
Organize and assign tasks related to incident management, ensuring prompt and efficient actions are taken.
Receive turn-by-turn guidance within Slack, facilitating quick decision-making and action during incidents.
Collaborative retrospectives and runbooks with actionable insights.
FireHydrant emerges as a considerable alerting & incident response tool, offering a unified, user-friendly experience.
Pricing
Starts Free
Pro at $500 per month with 20 users
For Enterprise plan contact FireHydrant.
G2 Review
“It streamlines the Incident response process by automating cumbersome tasks like creating a slack channel, audio bridge, and adding responders to a triage. It is also easily integrated. Maybe some features regarding stakeholder communications would be a possible enhancement”
4. Rootly
Rootly is also a robust incident response tool and platform seamlessly integrated into Slack, offering automation to streamline manual administrative tasks during incidents. It ensures a consistent and efficient incident response process.
Source: Rootly
Features:
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets.
Efficiently loop in the right teams and responders, assigning roles such as Commander.
Write post mortems directly in familiar tools like Confluence, Google Docs, etc.
PagerDuty / Opsgenie integration for on-call paging without leaving Slack.
Communication with stakeholders through channels like Statuspage, Slack, and Email.
Track and visualize critical metrics such as Mean Time to Resolution (MTTR) and incident causes.
Workflow builder for customization, allowing adaptation to specific needs.
30+ integrations & API for custom requests.
Rootly automates incident management and provides features that make it one of the top choices among incident response tools.
Pricing
Starts free with 14-day trial
For Enterprise plan contact Rootly
G2 Review
“Rootly has significantly simplified and streamlined our incident management process. It's enabled us to automate a lot of manuaal tasks and ensure consistent incidents management. It allows us to easily build out our workflows and provide automations to our response team. It's also very helpful post incident, helping automate the post incident review process, building timelines and open action items.”
5. XMatters: Incident Management Software
xMatters is a service reliability platform dedicated to facilitating the rapid delivery of products at scale. With a focus on automation, xMatters ensures seamless workflows, continuously functioning infrastructure, and operational excellence, ultimately geared towards achieving customer happiness.
Source: xMatters
Features
Utilize real-time performance analytics to gain insights into system performance, supporting informed decision-making.
Automates incident response and management, reducing manual efforts and accelerating incident resolution.
Leverage low-code workflows to proactively address reliability issues with flexibility and customization.
Quickly review incident details, monitor progress through a live timeline, and receive continuous status updates from its incident console.
Track incidents comprehensively using the incident timeline, create exportable reports, and utilize metrics to monitor severity, response time, and team performance.
Customize incident management workflows effortlessly, incorporating preferred collaboration channels like Slack, Microsoft Teams, Zoom conferences, or xMatters bridge.
Ensure optimal resolution efforts by easily assigning roles, engaging, tracking, and dismissing resolvers during incidents.
xMatters solidifies its position among the top incident response tools, fostering operational excellence and customer satisfaction.
Pricing
Starts free up to 10 users
Starter plan $9 per user/month
Standard plan $39 per user/month
Advanced Contact xMatters
G2 Reviews
“Overall it is excellent and extremely useful. I liked that it provides a great overview of the notification system and the alerts are excellent. I like it for assistance if needed and it is very good, especially for its functions. It is easy to learn and use and has most of the functions we were looking for.”
To stay ahead of the curve, here are the features you should consider while looking for incident response tools:
Key Features of Incident Response Software
Incident response software is designed to help organizations manage and respond to security incidents efficiently. Here are some key features to look for:
1. Real Time Monitoring & Alerting
Key to effective Incident Response tools is real-time monitoring, automated threat detection, and log analysis for swift threat identification. Seek tools with robust machine learning, continuously evolving to recognize new patterns in real-time for proactive defense. This minimizes potential damage to systems and data. Ensure the tool offers effective, real-time monitoring and alerting mechanisms to promptly notify relevant personnel.
2. Automation and Orchestration With Customizable Workflows
Organizations need to be able to customize their Incident Response process to align with their structure. Seek tools that offer customizable workflows, ensuring seamless integration with existing protocols and the flexibility to adapt to emerging challenges. Orchestrating workflows can help in coordinating responses across different systems and teams.
Opt for incident response tools that facilitate seamless communication and collaboration among incident response teams. Look for features like threaded discussions, shared dashboards, and real-time updates to enhance the collective response. For instance, Squadcast's Slack integration enables On-Call response teams to join incident war rooms, star important notes and refer to runbooks without the need to jump from one platform to another.
4. User-Friendly Interface
As simple as it sounds, a user-friendly interface makes a lot of difference when it comes to incident resolution. It ensures efficient use of the incident response platform, especially during high-stress incident response scenarios.
5. Integrated Threat Intelligence
Enhance your Incident Response strategy by seamlessly integrating up-to-date threat intelligence into your Incident Response tool. This amplifies your defense mechanism, offering valuable context for swift decision-making across prevention, response, and recovery. Ensure smooth integration with existing security infrastructure, encompassing SIEM systems, threat intelligence feeds, and logging solutions, for continuous security enhancement.
6. Incident Tracking and Reporting
The best Incident Response tool should allow for efficient tracking of incident progress and provide reporting capabilities. The On-Call team and Stakeholders should be able track the progress of incident resolution. Squadcast makes it a breeze to get a high-level view of all incidents and what states, i.e. Triggered, Acknowledged, Resolved & Suppressed.
As your organization evolves, so should your incident response capabilities. Look for incident response tools that offer scalability and flexibility to accommodate the growth and changing dynamics of your company. Scalability ensures that your incident response tool remains effective as your organization expands. Squadcast, for instance, is not just a choice of small team members but also the enterprise level organizations.
8. Comprehensive Reporting and Analytics
Beyond immediate incident response, valuable insights are crucial for refining your incident management strategy. Choose incident response platform that provides comprehensive reporting and analytics features. The ability to analyze past incidents, track response times, and identify recurring patterns empowers proactive decision-making and continuous improvement.
Choosing the right incident response tool is critical to effective incident response. Here are some factors to consider:
Incident Response Plan: Ensure the tool aligns with your incident response plan and supports your incident response processes.
Security Tools: Look for a tool that integrates with your existing security tools, such as security event managers and alerting tools.
Incident Status: Choose a tool that provides real-time incident status updates, enabling you to track incident severity and respond accordingly.
Security Threats: Consider a tool that helps you identify and respond to security threats, including data breaches and service outages.
Key Features: Look for a tool that includes key features such as automated incident response processes, dynamic collaboration, and in-depth analytics.
Incident Management Solution: Opt for a tool that provides a comprehensive incident management solution, including incident tracking, categorization, and prioritization.
Response Software: Ensure the tool offers response software, including alerting tools and network traffic analysis, to detect and respond to threats effectively.
Post-Incident Analysis: Choose a tool that enables post-incident analysis, helping you identify root causes and implement preventive measures for continuous improvement.
By considering these factors, you can select an incident response tool that enhances your organization’s ability to manage and respond to security incidents effectively.
Squadcast as your Incident Management Tool
Considering the top 5 Incident Response tools, have you found your perfect match? While each tool excels in specific areas, Squadcast, as an incident response tool, not only covers all bases but goes beyond to enhance your incident response process.
Squadcast stands out with its commitment to a frictionless setup, user-friendly interface, and sleek design. It ensures swift onboarding, enabling engineers to seamlessly navigate day-to-day incident management tasks with heightened efficiency.
Unlike Incident Response tools such as FireHydrant, xMatters, Rootly and various other incident management tools, Squadcast uniquely combines On-Call alerting, incident management, and SRE workflows within a single, cohesive offering. This integration empowers you to automate manual tasks effectively, promoting continuous optimization of incident resolution.
Squadcast not only aids tech teams in delivering top-notch service experiences but also fosters a culture of proactively responding to outages and promoting a continuous learning environment.
For superior value for both your customers and engineering/On-call responders, making the wise choice of Squadcast over other platforms is key.
As we conclude our top 5 incident response tools list, the decision now rests with you to choose the incident response platform that best suits your organizational needs. Here's a thought:
Numerous organizations heavily rely on Slack for internal communication, and it serves as an effective tool in the incident resolution process. However, this reliance is also a drawback when considering such Incident Response platforms. They are intricately tied to Slack's uptime, and any downtime on Slack's part could lead to potential SLA breaches for these tools.
In contrast, Squadcast offers a comprehensive solution for all your incident response and management requirements. It not only facilitates tracking incidents for microservices and measuring SLOs but also provides extensive flexibility, emphasizing adaptable customizations. It's a scalable solution that can be leveraged for small teams and enterprise-level incident management.
For more information on Squadcast Incident Response Tools check our Incident Response page or book a live demo of the platform here.
FAQs
What is Automated Incident Response?
Automated Incident Response refers to the process of using AI-driven workflows to detect, analyze, and resolve incidents without manual intervention. Tools like Squadcast help automate alerting, triaging, and resolution to reduce response times and also have AI-driven features and workflows to automate routine tasks. Learn more about automated incident response here [https://www.squadcast.com/blog/incident-response-automation-how-it-works-why-it-speeds-up-resolutions]
What are the Key Incident Response Steps?
Detection & Identification – Recognizing the issue through monitoring and alerts.
Containment – Preventing the incident from spreading or causing further harm.
Investigation & Analysis – Diagnosing the root cause and severity of the incident.
Resolution & Recovery – Implementing fixes and restoring normal operations.
Postmortem & Improvement – Learning from the incident to improve future response times.
.svg){kind=small}
.png)
.svg){kind=small}
.svg){kind=small}
.png)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
