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Leverage JIRA with Squadcast throughout the incident lifecycle

Leverage JIRA with Squadcast throughout the incident lifecycle

March 30, 2020
Leverage JIRA with Squadcast throughout the incident lifecycle
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Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software.

Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast. Squadcast recently announced an integration with Jira to help you create, track and sync incident tickets and tasks from within Squadcast and vice versa.

Advantages of Integrating Jira with Squadcast

You can use the Jira + Squadcast integration to streamline your incident response. This post outlines some of the advantages along with functionalities that come with this integration.

  1. Easy Setup with both Jira Cloud and Jira Server
    The Jira + Squadcast integration is simple to set-up and allows you to map your Jira project and issues with your Squadcast service.
  1. Incident Syncing Between Jira and Squadcast
    A Jira ticket created from Squadcast as an incident is linked to ensure easy navigation between the systems for a seamless experience. This way, you can manage everything from just one dashboard.
  1. Creating Jira Issues From Within Squadcast
    You can configure your integration to automatically create Jira issues for incidents that come into Squadcast for specific services. You can also manually trigger incidents in Jira by enabling the manual mode to have more control over which Squadcast incidents should be created as Jira issues. 
  1. Create Incidents From Jira Server
    You can choose to send in alerts into Squadcast with Jira server as well. This will create an incident in Squadcast with bidirectional status sync. 
  1. Jira Server as an Alert Source
    If you want to use Jira server simply as an alert source, that is, to just send in every issue ticket into Squadcast as an incident, you can do so by using the Webhook.


Best Practices While Using Jira With Squadcast 

  1. When using the Jira-as-an-alert-source and Jira Server integrations, make sure to use a proper JQL to send only the incidents you want to see in Squadcast.
  1. Make sure you configure Tagging Rules to classify incidents based on the `issue_priority` field in Jira.
  1. Make sure you configure Deduplication Rules to prevent getting the same incidents.

For any questions or feedback, please contact us at Squadcast Support

Written By:
Aahel Guha
Asutosh Sahoo
Aahel Guha
Asutosh Sahoo
March 30, 2020
Integrations
Best Practices
Incident Management
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mapgears
"Mapgears simplified their complex On-call Alerting process with Squadcast.
Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
Alexandre Lessard
System Analyst
bibam
"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
Martin do Santos
Platform and Architecture Tech Lead
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
Sandro Franchi
CTO
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