PagerDuty for long has been a popular solution for incident management, but as tech advances IT, SRE and DevOps teams seek efficient tools to manage alerts, notify on-call teams, and ensure rapid resolution.
Businesses are looking for Pagerduty alternatives as some users find it too expensive, overly complex, or not flexible enough for scaling their business and Incident response needs. Others want better support, integrations, and customization with control of overwhelming alert noise.
If you are here, you are likely exploring alternatives to Pagerduty that offer a better value for your business. In this guide, we’ll break down the top PagerDuty alternatives, compare their features, and value, and help you choose the right one for your team needs.
Pricing Pain Point of Pagerduty
Pagerduty’s paid plans start at $21/user/month. This plan misses out on most basic functionalities and if you need a plan with enough features to cover basic Incident Management functions it can get quite expensive – we’re talking upwards of $41/user/month.
Also features like Runbook Automation, Stakeholder License, Status Pages etc. are not a part of these standard plans and are sold as costly add-ons. Additionally, Pagerduty charges extra for support as well.
There are Pagerduty alternative which might be of better value for you. Let's look at some of the best Pagerduty Alternatives:
Tool
Starting Price
Key Features
Best For
Squadcast
$9/user per month
On-Call Management with custom schedules, Incident Response with runbooks, Workflow automation, SLO tracking, Noise reduction, Dedicated support, Chatops
Teams needing comprehensive incident management and On-Call with transparent pricing
Squadcast helps SRE and DevOps teams handle incidents more effectively through smart automation, noise reduction, and customization at a very reasonable cost. Additionally, it offers a proprietary Pagerduty migration and a dedicated support team.
The platform is competitively priced and comes with a 14-day free trial where you can experience all its features from advanced automations to Workflows!
Live Call Routing which enables routing incoming calls and voicemails to on-call responders.
Offers a proprietary Pagerduty migrator that migrates all your settings and preferences from Pagerduty to Squadcast
Dedicated Developer Support Team for migration, implementation guidance and troubleshooting
Deep Integration with 200+ tools. Seamlessly connect with the tools you already use - from chatops like Teams, Slack and Google Hangouts to your monitoring systems and observability platforms
Customizable and automated postmortems, making it easier to learn from incidents and prevent future issues
Squadcast Pricing:
Squadcast offers a transparent pricing structure as compared to Pagerduty pricing, along with a free plan for up to 5 users. Paid plans start at $9/month/user for your On-Call needs and go up to $21/user/month for their Enterprise plan, the top tier that includes all advanced features as well.
Tired of hidden fees and unclear pricing with your incident management platform? Think you're overpaying for incident management? Squadcast offers transparent pricing that can save you significant money compared to Pagerduty pricing plans. See exactly how much you could save as compared to Pagerduty plans with our easy-to-usecost comparison calculator.
G2 Review:
“After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch! The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!”
2. Opsgenie (Free and Paid)
Opsgenie is one of the oldest Incident Management platforms founded in 2012 and later acquired by Atlassian in 2018. Since its acquisition in 2019, the product has not seen any updates and has been given lackluster support and reliability from the Atlassian team. There have been some reported instances of the platform being down for more than 2 weeks. However, Opsgenie is still is a good alternative to Pagerduty and provides a centralized platform for managing alerts, escalations, on-call schedules, and communications at a fair price.
Opsgenie dashboard
Below are some features of Opsgenie
Alert Routing: Routes alerts to the appropriate team members, ensuring that critical alerts are not missed.
Schedule Management: Provides tools for managing on-call schedules and ensuring that the right people are notified when incidents occur.
Reporting: Provides reporting tools that can be used to identify trends and improve incident response processes.
Opsgenie Pricing
Opsgenie offers a variety of pricing plans to suit the needs of businesses of all sizes. The Free plan is ideal for small businesses with up to 5 users, while the Essentials plan ($9/month/user) is a good option for businesses that need more advanced alerting and on-call management features. The Standard ($19/user/month) and Enterprise ($29/user/month) plans are designed for larger businesses that need even more comprehensive features and support.
“Atlassian product hence its popular and its UI/UX is familiar. Great integration with Atlassian suite of products. Almost all must have features is present.
Not so costly license fee ... .UI/UX is not on par with PagerDuty. Some advanced features are missing which are present in the PD. Call volume increases to phone maximum value which is very annoying. Some AI can be used to provide more background of the issue”
3. xMatters (Free and Paid)
xMatters is an Incident Management pagerduty alternative that offers a decent range of features at a slightly lower price tag compared to Pagerduty. While it may not be the most advanced or feature-rich solution in the market, it provides a solid foundation for managing alerts, Escalations, On-Call schedules, and communications. For organizations seeking a reliable, albeit a bit rudimentary alternative to PagerDuty, xMatters could be a viable option.
xMatters dashboard
Below are some features of xMatters
Automated Incident Management for handling issues efficiently.
On-Call scheduling and alerting for timely issue resolution.
Workflow automation for proactive issue resolution and task streamlining.
xMatters Pricing
xMatters as a Pagerduty alternative offers a variety of pricing plans to suit the needs of businesses of all sizes. The company's most basic plan is free to use. Paid plans start at $9/month/user and the plan that covers some advanced Incident Management functions costs $39/user/month. However, when it comes to large-scale deployments the pricing model is not transparent.
G2 Review:
"xMatters provides rapid responses to digital disruptions and a valuable tool in fixing problems with digital systems. It helps in handling user's issues and stay compliant with industry rules. But when it comes to advanced reporting, it takes time.
Sometime I feel that setting up xMatters becomes complicated, especially when teams do not have a lot of technical experience. if we see, the reporting feature is greatly customized but the layout could be simpler.”
4. Moogsoft (Paid)
Moogsoft, is an AIOps platform founded in 2011 and acquired by Dell in Aug 2023, it offers a range of features for managing IT operations. Its ability to integrate with various monitoring tools and its machine learning algorithms make it a viable alternative to PagerDuty for identifying and resolving incidents proactively. However, some users have reported occasional stability issues and limited customization options. Overall, Moogsoft is a solid Pagerduty alternative for teams seeking a comprehensive AIOps solution.
Moogsoft dashboard
Below are some features of Moogsoft
Incident detection: Moogsoft employs anomaly detection and machine learning algorithms to identify incidents in real-time.
Root cause identification: It utilizes advanced correlation and ML-based auto-classification for rapid incident root cause analysis.
Automated incident response: It also automates aspects of incident management, including task routing, remediation initiation, and incident closure.
Moogsoft Pricing
Moogsoft has an opaque pricing model and requires one to contact the team and a custom quote will be given based on the customer's requirements. Some factors that will affect the pricing are the number of users, the number of applications being tested, and the desired level of support.
G2 Review:
“Processing for alerts is the best where moogsoft helps us to transport the alerts and has awesome dashboard. Stability is a major concern in moogsoft. When the load increases. Moogsoft goes down”
5. AlertOps (Free and Paid)
AlertOps is an established Incident Management platform, founded in 2014, that offers a range of features for managing alerts, escalations, on-call schedules, and communications. It serves as a viable alternative to PagerDuty, particularly for organizations seeking a more cost-effective solution. However, some users have noted that AlertOps can be less user-friendly than PagerDuty and that its reporting capabilities are not as robust.
AlertOps dashboard
Below are some features of AlertOps
On-call scheduling: AlertOps offers a scheduling tool for assigning on-call responsibilities.
Call routing: It can route inbound calls to the appropriate on-call personnel.
Workflow automation: It also provides automation capabilities for streamlining incident response processes.
AlertOps Pricing
AlertOps offers four pricing plans, including Starter ($0/month), Standard ($5/user/month), Premium ($15/user/month), and Enterprise ($23/user/month). Each plan comes with different features, such as easy on-call scheduling, enriched alerts, and advanced incident response automation.
G2 Review:
“It works well, we haven't had any issues from the system itself. If you can get it to route properly it will be consistent. Customer Support has good response time…. The filtering for the alerting isn't great and needs more work and improvement rather than having to recreate work for no reason. Especially since pricing can restrict how many filters you utilize. This restricts implementation and makes it more difficult to do the integration as well.”
6. BigPanda (Paid)
BigPanda is a leading AIOps event correlation and automation platform that has been lauded for its innovative approach to Incident Management. Founded in 2012, BigPanda has quickly gained market share due to its ability to help organizations prevent and resolve outages before they impact customers. However, in recent years, BigPanda has been criticized for its lack of focus on customer support and its high price tag. Despite these criticisms, BigPanda is still a good Pagerduty alternative.
BigPanda dashboard
Below are some features of BigPanda
Event correlation: BigPanda's event correlation capabilities help IT operations teams identify incidents early, potentially preventing outages.
Root cause analysis: It provides tools to quickly identify the source of incidents, facilitating faster resolution.
Automated incident response: It also automates certain incident response tasks, streamlining the process.
BigPanda Pricing
BigPanda as a pagerduty alternative offers a SaaS-based pricing model with different tiers based on the number of nodes monitored. However, there is no transparency on the pricing as BigPanda gives a custom quote based on individual customer requirements and these have been reported to be on the expensive side.
G2 Review:
“I like best about Bigpanda is it allows DevOps teams to work more effectively using Machine Learning & Artificial Intelligence technologies by Handling enormous Volumes of Complex raw data, which helps the management to get real-time updates.
The Support is not compelling and needs improvement if a Low or Medium support case is required. It takes 3 to 5 days to get a response. If we are escalating, they respond immediately.”
7. Splunk On-Call | Formerly VictorOps (Free and Paid)
VictorOps is another well-established incident management platform, founded in 2012 and acquired by Splunk in 2018. While it may not be as widely known as PagerDuty, VictorOps offers a comprehensive solution for managing alerts, escalations, on-call schedules, and communications, all at a competitive price point. Its robust features make it a strong contender as a Pagerduty alternative in the incident management space.
VictorOps dashboard
Below are some features of Splunk On-Call
Streamlined On-Call Management: Splunk On-Call automates On-Call scheduling and escalation policies, easing the administrative burden.
Data-Driven Insights: It provides detailed reporting and analytics to identify trends, optimize incident response, and minimize alert noise.
Automated Workflows: It can also automate time-sensitive actions, such as escalations and war room notifications, ensuring prompt incident handling.
Splunk On-Call Pricing
Splunk On-Call is offered on a SaaS-based pricing model. However, the pricing is not transparent and varies depending on requirements.
” Being able to create teams and configure shifts between them is one of the most helpful resources available on this platform…. provides easy integrations with several tools making its configuration very easy to set up. It may get a little tricky when wanting to schedule shifts between multiple teams and users. If you don't define how shifts should be previously, Splunk On-Call won't be helpful at this step”
8. FireHydrant (Free and Paid)
FireHydrant is a modern Incident Management platform that has quickly gained popularity among engineering teams. Founded in 2016, FireHydrant has been praised for its user-friendly interface, powerful features, and reliable performance. However, the platform has been criticized for its limited customization options. Despite these limitations, FireHydrant is still a great alternative to Pagerduty.
FireHydrant dashboard
Below are some features of Firehydrant
Incident Analytics Dashboard: Provides a comprehensive overview of incidents.
Event Tracking: Automatically tracks incident events, generating an accurate timeline.
Service Catalog: Centralized repository for service information, breaking down knowledge silos.
FireHydrant Pricing
FireHydrant offers a free plan and 2 paid plans Pro ($500/month) for 20 users and Enterprise (Custom). The Free plan includes basic incident management features, such as alerting and notifications, event correlation and analysis, and root cause analysis. The Pro plan includes additional features, such as incident management and response automation, ChatOps integrations, and enterprise support.
G2 Review:
“Everything related to the incident is in the same page, so it's easy to find all the related stuff from the incident for traceability. The UI on the incident management page sometimes not working as expected. Some fields are a little buggy”
9. Uptime | Formerly Better Uptime (Free and Paid)
Better Uptime founded in 2021 is a relatively new uptime monitoring and Incident Management platform that has gained traction due to its user-friendly interface and competitive pricing. While it offers a comprehensive suite of monitoring and management tools, it is best suited for smaller teams and has yet to establish a long-standing track record compared to more established players like PagerDuty.
Better Uptime dashboard
Below are some features of Uptime
On-call schedule calendar: Enables configuring the team's on-call duty rotations.
Flexible incident escalations: Allows customizing notification recipients based on incident parameters.
Incident audit timeline: Provides a second-by-second overview of incident progression.
Better Uptime Pricing
Better Uptime as a Pagerduty alternative offers a variety of website monitoring plans to suit different needs and budgets. They have a free plan and three paid plans. Paid plans start at $25 per month and go up to $170 per month/team.
G2 Review:
“Even if you're new to website monitoring, Better Stack's interface is intuitive and easy to navigate. Setting up monitors and understanding reports is simple and easy to understand. Upgrading from the free plan involves a significant price jump, potentially deterring users who only need a few additional features… While a mobile app exists, it lacks some core functionalities present in the web interface. A more feature-rich mobile app would be beneficial.”
Key Features to look for in a PagerDuty competitor
The first thing a Pagerduty alternative should have is all the essential Pagerduty incident management and response features. Over that check for the following :
Price to value ratio: Find a tool that derives the best value for you.
Smart Alerting: Smart Noise reduction and direct alerts to the right people quickly.
Easy On-Call Scheduling: Custom schedules for smoother workflows.
Multi-Channel Notifications: Receive alerts via SMS, email, or integrated apps like slack, teams, google hangouts, etc.
Ease of Migration
Dedicated Support Team
Seamless Integrations: Connect easily with tools you already use.
Workflow Automations: Ability to speed up incident responses and reduce manual tasks.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules. - Martin do Santos, Platform and Architecture Tech Lead, Bibam Group
If you are looking for a Pagerduty alternative, there is a good chance it could be due to high costs or poor support. If that’s true then transparent pricing and good support would be the first problems you would be looking to solve.
On-Call and incident management are very critical functions when you are looking for a Pagerduty alternative to ensure the reliability of your infrastructure and having the right setup to maintain it is important. The above Pagerduty alternatives can be a good option to meet your needs. Each has its unique set of capabilities and pricing structure. However, if you are looking for something that can seamlessly replace Pagerduty with excellent support, an easy-to-use interface and competitive pricing then Squadcast is an excellent alternative option.
Getting started with Squadcast
Getting started with Squadcast is easy. Simply sign up for the 14 day free trial to test out the platform. If you are migrating from Pagerduty, you can make use of Squadcast’s Pagerduty migrator which will help you migrate all the configurations from your existing Pagerduty account.
FAQs on Pagerduty Alternatives
1. What are the benefits of switching from PagerDuty?
Better Price packaging, best in class support, realize ROI quickly, Workflow automation and customization, AI-driven insights and productivity, and Reduced alert fatigue.
2. What is the cost saving if I switch from PagerDuty?
We have detailed comparison at Squadcast vs Pagerduty. Use the cost comparison calculator to find your cost savings.
3. What Is PagerDuty's Pricing Model?
Free Tier: Available for up to 5 users.
Professional Tier: Priced at $21 per user/month + extra cost for Add ons, for teams needing enhanced features.
Business Tier: Priced at $41 per user/month with advanced functionality + extra cost for Addons
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