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Enhancing Incident Collaboration: Jira Notes Now Integrated with Squadcast

Enhancing Incident Collaboration: Jira Notes Now Integrated with Squadcast

July 23, 2024
Enhancing Incident Collaboration: Jira Notes Now Integrated with Squadcast
In This Article:
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A screenshot of Jira Notes Sync in Squadcast

We're excited to share a significant improvement to our Jira integration aimed at enhancing your incident management workflow. With our latest update, you can now seamlessly sync notes between Jira tickets and Squadcast incidents. This bidirectional sync ensures that any comment added in one platform automatically appears in the other.

What This Means for Your Team:

  • Unified Communication: No more switching between tools or hunting for missed updates. Keep all relevant incident communication centralized for easier reference and incident collaboration.
  • Improved Visibility: Every team member, whether they primarily work in Jira or Squadcast, has full visibility into the ongoing conversation and resolution progress.
  • Faster, More Informed Decisions: With a complete picture of the incident readily available, your team can make decisions more quickly and confidently.

How It Works:

The Jira Notes Sync feature is available to all Squadcast users.

  • New Users: The feature activates automatically when you set up the Squadcast extension for Jira.
  • Existing Users: Simply update the Squadcast bot in Jira Cloud:
    • Go to Apps > Manage Apps.
    • Search for the Squadcast bot.
    • Click Update.

Additional Features:

  • Starred Notes: Mark important Jira notes in Squadcast for quick reference.
  • Edit/Delete in Jira: Modify or remove Squadcast notes directly within Jira.

Our Commitment to Continuous Improvement:

We understand that effective incident management relies on streamlined communication and incident collaboration. This enhancement is part of our ongoing effort to integrate the tools you use most, making your incident response process smoother and more efficient.

We encourage you to give Jira Notes Sync a try and experience the benefits firsthand.  Your feedback is invaluable as we continue to refine and expand our integrations.

For more details, please refer to our updated Incident Notes documentation.

Written By:
July 23, 2024
Rahul Jagdish
Rahul Jagdish
July 23, 2024
Squadcast Updates
Integrations
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mapgears
"Mapgears simplified their complex On-call Alerting process with Squadcast.
Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
Alexandre Lessard
System Analyst
bibam
"Bibam found their best PagerDuty alternative in Squadcast.
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
Martin do Santos
Platform and Architecture Tech Lead
tanner
"Squadcast helped Tanner gain system insights and boost team productivity.
Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
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CTO
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