We're excited to share a significant improvement to our Jira integration aimed at enhancing your incident management workflow. With our latest update, you can now seamlessly sync notes between Jira tickets and Squadcast incidents. This bidirectional sync ensures that any comment added in one platform automatically appears in the other.

What This Means for Your Team:

• Unified Communication: No more switching between tools or hunting for missed updates. Keep all relevant incident communication centralized for easier reference and incident collaboration.
• Improved Visibility: Every team member, whether they primarily work in Jira or Squadcast, has full visibility into the ongoing conversation and resolution progress.
• Faster, More Informed Decisions: With a complete picture of the incident readily available, your team can make decisions more quickly and confidently.

How It Works:

The Jira Notes Sync feature is available to all Squadcast users.

• New Users: The feature activates automatically when you set up the Squadcast extension for Jira.
• Existing Users: Simply update the Squadcast bot in Jira Cloud:
  • Go to Apps > Manage Apps.
  • Search for the Squadcast bot.
  • Click Update.

Additional Features:

• Starred Notes: Mark important Jira notes in Squadcast for quick reference.
• Edit/Delete in Jira: Modify or remove Squadcast notes directly within Jira.

Our Commitment to Continuous Improvement:

We understand that effective incident management relies on streamlined communication and collaboration. This enhancement is part of our ongoing effort to integrate the tools you use most, making your incident response process smoother and more efficient.

We encourage you to give Jira Notes Sync a try and experience the benefits firsthand.  Your feedback is invaluable as we continue to refine and expand our integrations.

For more details, please refer to our updated Incident Notes documentation.