Bibam found their best PagerDuty Alternative in Squadcast

By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.

Martin do Santos

Platform and Architecture Tech Lead, Bibam Group

About

Bibam

Industry:

Travel and Tourism

Location:

Capital Federal, Buenos Aires

Bibam Group is a tourism and travel holding company based in Argentina and Latin America with distinctive, multi-segment products and services across verticals like e-commerce, cruises, hotels, car rentals.

For a multiple vertical business running on hundreds of micro services 24/7, availability and uptime are critical in providing uninterrupted services to their customers.

Challenges and Solutions

Challenges

Solutions

Complex Scheduling: Their current alerting tool with its non configurable features made on-call scheduling inefficient and complex

Easy Scheduling: Automated scheduling lead to quick & accurately routed on-call notifications, thus enabling better incident response

Expensive: For their simple incident response use case, the cost was quite high. Unused features came at a steep price

Pricing Clarity: Fair, Transparent and flexible pricing

Non-Intuitive, Complex UI: Loss of time in acknowledging and resolving due to poor UI, leading to higher MTTR

Simpler Interface: Ease of use with intuitive UI allows for faster incident response

Poor Customer Support: Lack of timely support affected their customer facing SLAs

Responsive Support: Prompt support along with custom configurations helped adopt SRE best practices in incident management

Key Benefits

Better On-Call Management

With Squadcast, the team can now schedule on-call responders with customized rotations and time zones along with option to add layers of responders who can act as a fallback to primary on-call responders, enabling better incident response.

Adopted Best Practices in Incident Management

The team is now equipped with better Incident Management process to restore services in the event of an interruption or unplanned downtime with Squadcast. Covering the entire lifecycle of the incident - from incident trigger to post-incident reviews and postmortems, helps improve their dynamic and constantly evolving systems & architectures.

Reduced MTTR

Eliminated alert fatigue with flexible conditional routing based on incident properties and multiple diverse notification modes, resulting in Faster Time to Detect and Acknowledge.

Mobile Incident Management

Leveraged Squadcast’s native mobile applications, to trigger remediations from anywhere, and in turn enhanced incident response by bringing their entire toolchain into one platform.