Looking for a seamless way to keep key team members and stakeholders informed via MS Teams whenever an Incident is reassigned? Squadcast's Pre-Configured Workflows ensure rapid response by delivering messages directly to your team's preferred platform, MS Teams, especially during critical Incidents.
To activate MS Teams messages for Incident reassignments using Squadcast workflows, begin by setting up a workflow triggered by 'Incident Reassigned.' Refine your criteria by filtering based on Alert, Services, Tags, and Priority.
Next, define the action by clicking on the Microsoft Teams logo under 'Select to add action.' In the side panel, choose 'Send a message to a specific Microsoft Teams Channel.' Select the desired channel from the drop-down options and enter the message to be automatically sent.