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Automate incident note addition when incident is triggered

Workflows can automate the addition of relevant information or instructions are automatically added as a note to the incident when it is triggered, aiding in its resolution.

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How to

Automate incident note addition when incident is triggered

To add an incident note when an incident is triggered using Squadcast workflows, you set up a workflow where the trigger is the incident occurrence.

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In the actions section, you specify adding an incident note as the response action.

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